Total Quality Management, Business Excellence

1845 Words8 Pages
Part - I The given extract from Making Quality Critical – new perspectives on organizational change, byAdrian Wilkinson and Hugh Willmott (1995), demonstrates a critical judgement about the quality initiative and the practices followed through years, which includes in relation to managerial work, involvement of the personnel and management and change in organisations. It also focuses some of the emergences which have been deduced from the researches by the leading academics in the respective subject. On the basis of the insights obtained from various academics, this essay attempts in addressing the arguable factors related to the concepts about the quality management; and consequently proposing a proposition as a course of action and models ensuring a clearinterpretation of the quality management concept and its implementation in the organizations. In the end it illustrates the assertions of quality complementing business excellence and is not contradictory or mutually exclusive to each other. Further it also propounds as business excellence to be a partial factor in increase in pursuit about quality and asserting that quality never “died”. Lastly, an attempt to research and define the relevancy of TQM in Business Excellence has been made. The assignment also highlights the relation between the two doctrines. TQM A noticeable emphasis has grown over the past few decades on Total Quality Management (TQM). The concept of TQM has been used as a tool to manage organisations bettering the efficiency and conduct of an organisation(Boon, Arumugam, & Hwa, 2005; Spencer, 1994). Similarly, quality management has been reckoned as a “survival strategy” amidst the highly competitive market(Wilkinson, Redman, Snape, & Marchington, 1998). The definition of the term “quality” has been an important challenge in the process of TQM implementation. Literary debate for the search
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