Tanglewood Case 3.3 Summary

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Current Statistical Results (3.1 & 3.2) The Tanglewood Company provides excellent customer service and always strives to maintain quality employees. Recently, several store managers have doubts about the employees hired to work for them. The current methods used in the selection process of new employees received negative reports from managers. Teamwork has been a problem with employees failing to realize Tanglewood’s reputation for organizational culture. This has caused managers to fire employees. According to the data provided, I will discuss the traditional and proposed methods used in Tanglewood stores. Currently the traditional selection method includes the comparison between the following: 1) Education 2)…show more content…
The practical correlations are not beneficial. Work experience is significant and a good predictor to use in hiring employees as it relates to performance, citizenship, citizenship, absence, and promotion potential. Traditional methods show interview scores are used to predict promotion potential. Tanglewood’s proposed method includes the comparisons between the following: 1) Citizenship 2) Absence 3) Performance 4) Promotion…show more content…
They decided to give applicants the retail market knowledge exam, the Marshfield customer service biodata questionnaire and essay, Marshfield applicant exam and the personality exam. In my opinion of the four assessments, the retail market knowledge exam, the Marshfield customer service biodata questionnaire and personality exam will work best for the company. This will provide Tanglewood with applicants’ experience and basic knowledge of marketing principles. The biodata will access past performance in and outside the work place. The personality exam will access the two traits that are relevant to a store associates position, capturing the constructs of conscientiousness and extraversion. In my opinion, these are the two most important predictors. Experimental Validation Procedure Tanglewood uses several types of performance measures as part of their annual reviews. They are citizenship performance, absence, performance, and promotion potential. Each of these measures is rated on numerical scale from excellent to poor or on a subjective level. Tanglewood has the opportunity to fine tune its recruiting system. This will allow Tanglewood to hire the most qualified candidates. By using the new predictors, Tanglewood has the opportunity to compliment the company’s traditional recruiting methods. Education, work experience are good predictors, statically they rank low in prediction

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