Tanglewood Case 1

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Tanglewood, Inc. ------------------------------------------------- Human Resources Consultant March 11, 2012 Case 1 Donald Penchiala Staffing Services Director Tanglewood Inc. Per your request I have reviewed the case study of your company, Tanglewood, Inc. for purposes of developing an efficient staffing strategy that meets current and future organizational goals. Identification of Business Strategy & Goals Adhering to your mission statement; Tanglewood is dedicated to being “the best department store for customers seeking quality, durability, and value for all aspects of their active lives.” Their business strategy and goals are to provide maximum value to their customers, shareholders, and employees “by adhering to the core values of responsible financial management, clear and honest communication, and always keeping performance and customer service in the forefront.” Tanglewood’s rapid expansion over the past five years has compromised their 1984 vision of having each of their stores being a small and personable shopping experience based on strong employee participation, customer satisfaction and profitability. Although aesthetically each store looks the same – an outdoor theme with real wood décor and use of natural colors – the lack of uniformity among organizational practices, management styles, human resources practices and company culture is adversely affecting their ability to successfully meet their mission and organizational goals. Taking this into consideration - Tanglewood’s rich history, its competition, current staffing strategy and desire to grow and maintain a strong internal culture - I have detailed my recommendations below. They are sectioned into the thirteen areas of concern highlighted in the report provided me and are closely tied to the company’s mission and values: Acquire or Develop Talent I recommend acquiring
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