Obtain help from a colleague if you are not able to deal with your customers request you would: a) Your colleague is also dealing with a customer, you interrupt them and ask them the information you need, thanking them for their time. b) Ask your colleague to go and deal with the customer because you don’t know what they want. c) Ask your colleague for help with a customer and ask them for information on their request, thank your colleague for their help, return to your customer and thank them for their
Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members: Standing up for people that are self-confident or that lack confidence ensuring that they aware that the individual is unhappy, but ensuring that you are not putting words into their mouths and interrupting them while they are speaking. If while you are attending the meeting you feel that they are confusing the individual then you can speak out as an advocate. You may also have to write to certain people about a matter and must ensure you make clear and explain to them what you are writing and also ensuring that you are writing word for word in what they want to
Also a distressed resident may distress other residents so I need to know when it is necessary when to take the resident to a safe area so I can calm them quietly and make them feel as secure as I can whilst I ascertain their needs. Or an example of non-verbal might be a resident using eye contact or grabbing me for my attention they may feel insecure or may just need toileting. Hence I need to be observing constantly to help me care for the residents to the best of my ability. Outcome 2 Understand how to meet the communication and language needs,wishes and preferences of an individual 2.1 Explain why
If I feel I can’t talk to my nurse in charge about the problem I can talk to my head of care ,but if I am not satisfied I can talk with my deputy manager. If I am still not happy with how they deal with it I can make a formal grievance complaint. The grievance procedure should also include the following steps: -writing the letter to employer setting out the details of grievance; -a meeting with employer to discuss the issue; -the ability to appeal employer's decision.
3.1. - Taking time to listen, clarify and empathise with the complaint. Consult with other people if appropriate; - Agree an appropriate course of action and check back when you have delivered the solution; - Report the incident to your manager; 3.2. The main points of the complaints procedure are: - Listen to the complain; - Written reports given to the supervisor or to the manager; - Investigate and clarify the complaint; - Implement course of action; - Check results are satisfactory to all concerned;
I would do this so that I could see how both of them would react. I need to see if, maybe, it is something as simple as they need something to reach for. I would also pull both of them aside and talk to them. I would be the type of team manager that wants to know if you have problems in your personal life or things that you are going through. If I know this then I will know if it is issues with home or work bothering
I could access information and guidance by reading policy and procedures from my manager or colleagues, look on the internet also could attend more training. 2.2 Explain what actions to take when there are concerns over the recording, storing or sharing of information. If i had concerns i would report to my senior in charge or my manager for example if i went to look at some ones care plan and the cabinet lock was broke i would report it straight away also if someone’s care plan was missing or a piece of information was missing i would also report it straight
For example QUOT E CQC STANDARDS My expectations of my job role is to be competent in dealing with situations that arise: for example if a Carer was in a situation that they felt uncomfortable in, I would try to overcome that for them by talking and working out a solution for everyone, with either shadowing until they were confident or if unsuccessful moving that Carer onto another Service User. I would reflect on this and try to evaluate the good and bad points from the situation and try to learn from them. Either by research through mediums like the internet, reading or asking my Registered Manager of solutions that she may come up with. This then promotes good practice by continually evaluating situations and improving the quality of service provided by the Agency. In my work place setting which is mainly office based, I access sources of support for my own personal development
During this I meet on a one-to-one basis with my supervisor – usually a senior support worker. We use a set format supervision which has different sections, one being a section to review tragerts previosly set and one for new targets to be set. I am able to reflect and discuss where I feel my stregths and weaknesses lie and areas I feel I need to develop. Proir to my supervisions my supervisor would have gained feedback from other staff – usually other senior support staff or nurses regarding my work actuvities. As part of my framework I have to obtain witness testimonies to evidence that I have completed
Step 3 If the problem is not resolved you may be required to notify senior management or the employer (usually in writing) as to the nature of the grievance, with a request for a meeting to further discuss the problem. Your written grievance should also include any remedy