Health & Social Care Level 3 Diploma

409 Words2 Pages
UNIT 422-302 Engage in Personal Development in health, social care or children’s and young people’s settings My Job title with Restgarth Care Ltd, is Deputy Manager and I work closely with Denise Leslie my Registered Manager. My responsibilities are to collate information of new service users on initial assessment and create a Care Plan to meet their needs and those of the Carer. I also take enquiries from Carers, Service Users and other professionals that work within the care sector and deal with their concerns i.e if a nurse or doctor is required to a Service User I will contact them, If a Case-Coordinator is wanting information on a Service User I can answer questions for them, and assist with general enquiries to help the smooth running of the Agency. When I work in the community as a Domiciliary Carer or visiting clients to update their Care Plans I adhere to the Code of Practice set out in our policy and procedures, which are set out by CQC and their Code of Practice. For example QUOT E CQC STANDARDS My expectations of my job role is to be competent in dealing with situations that arise: for example if a Carer was in a situation that they felt uncomfortable in, I would try to overcome that for them by talking and working out a solution for everyone, with either shadowing until they were confident or if unsuccessful moving that Carer onto another Service User. I would reflect on this and try to evaluate the good and bad points from the situation and try to learn from them. Either by research through mediums like the internet, reading or asking my Registered Manager of solutions that she may come up with. This then promotes good practice by continually evaluating situations and improving the quality of service provided by the Agency. In my work place setting which is mainly office based, I access sources of support for my own personal development

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