As we are involved in an organizational setting, our main duty is to perform our work smoothly and perfectly. Most professions have internally enforced codes of practice that members of the profession must follow to prevent exploitation of the client and to preserve the integrity of the profession. This is not only for the benefit of the client but also for the benefit of those belonging to the profession. Disciplinary codes allow the profession to define a standard of conduct and ensure that individual practitioners meet this standard. Professional ethics or behavior whatever we call it can be defined through the bellow encompasses criteria.
We are informed about all changes that affects our directorate on a timely manner, we are up to date with any innovation and changes brought to the Trust. One of the roles of the team leader is also to give a good example to other co-workers and have all qualities of a good team leader. Team members will follow a good leader because of his/hers position, values and responsibilities without questioning their capabilities and knowledge. Basic and simple role of the leader is managing the flow of day-to-day operations, recognising and evaluating changing needs of the workplace, seeking additional resources to support people, work and changes. 2.
The Network can deliver a professionally designed code of conduct, written in clear, concise language that will help your employees understand their ethical responsibilities. Our work has earned multiple awards including an "A" rating by a panel of experts from Ethisphere, a council of independent ethics professionals. • Easy to Read, Easy to Understand – Is your current code effective? Does it address the issues employees face on a day-to-day basis? We specialize in writing codes of conduct which reflect user-friendly language using a tone that complements your organizational culture and employee demographics.
* The learning needs analysis should be an integral part of a comprehensive learning and development strategic plan, built from the business plan, to gain the support of senior management. * It is important to be up to date with all current relevant legislation and kept informed of all pending and future legislation likely to affect the organisation. Much of this legislation requires evidence that the appropriate training has been delivered to all relevant employees. * The objectives in the organisation's business plan are those that are critical to the success of the business, and are where most of the effort and resources will be directed. * Job analysis - when undertaking a job analysis it is essential to check that all affected departments, including line managers, are involved in the process.
One would classify Alcoa’s ethical work climate as Principle Criteria because the company have a strong values-based culture. “Employees learned early in their careers that every decision they made and everything they did must aligned with the company’s values” (Lawrence, A. T. & Weber, J. 2011). To make sure that all the employees understood the program’s tools and support the employee they had assigned an ethics and compliance officer. Alcoa’s started to work strictly on its safety programs and make sure that all company business, community headquarters and units meet the overall goal that is zilch job-related injuries and sickness.
The expectation for the employers and employees is that they take it on board and make sure that what the employees have been taught is put in to practice. It is also expected that the information that the employers give is the most up to date and that it is properly enforced in the workplace to make sure that it continues to exist in the workplace, usually this is the responsibility of the Line manager and also the senior manager. This will increase the workforce and increase morale. There are specific people in the workplace that have a specific responsibility for equality and diversity. HR departments set up policies that are required, they also advise on the appropriate strategy and support for dealing with breaches of equality and diversity.
________________________________________ BSBWOR501B_TOI QUESTIONS Projects Project 1 • Write a personal reflection that explains how you would go about managing your work priorities and professional development. In the personal reflection you should ask and answer these questions: 1. What makes a good role model and how would I ensure that I acted as a role model for employees I supervise? 1.To ensure I acted as a positive role model for employees I supervise, I would follow two major guidelines in which I look for in a role model myself, to ‘follow the company policy’ and punctuality, as companies have a set of policies and procedures they desire all employees to follow. As the role model, I would follow all the codes within the company to set a good example for subordinates.
This includes ensuring customer service practices are well established and followed by customer service employees as well as ensuring excellence in customer service (General Electric, 2012). The duties of the customer service manager are vast and will include several aspects that must be applied on a daily basis. One of these aspects is that of establishing an environment in which trust, teamwork, and self confidence can be applied by all employees. Employees are also be empowered to take ownership of the tasks that they are given and apply their skills in their individual job functions so as to perform well for their division under the guidance of his or her manager. A second duty of the customer service manager is to create and implement programs that stimulate employees and
Assessment Activity # 4 The best way to manage and monitor performance is to make plans and set goals. Goals need to be supported by plans so it is easier to keep track on achievements, they also help them members follow through and achieve their targets and goals to self-manage their performance. Managers need to clearly identify and communicate the work standard expected. They need to ensure that all team members know what customer service standards should be adhered to and what it means to exceed customer expectations. * Conduct regular market research and performance reviews * Ensure each team member has individual job criteria so they know what their goals are and what is expected of them.
The boss will ensure all employee have the information, resources, and support they will need to do the work. A good boss provides employees with suggestions and feedback to improve their work performance. Whether it is a job well done, or constructive criticism, a good boss will strive to support and motivate the employees in their present position. This motivates employees to take a proactive approach to self-development, and growth within the business. There needs to be an open line of communication.