Provide a brief explanation of why you selected each rule and principle. Jennie’s Party & Catering Code of Ethics Jennie’s Party & Catering Company is a privately owned business which instills high morals and values on employees and prides itself on superior customer service. Our core values are instilled in our workers and are, Safety, integrity, performance excellence, and teamwork. We also value creating personal awareness amongst ourselves and each other. The code of ethics is ten basic rules the employees must adhere to, in able to maintain and gain integrity and teamwork to each other and customers.
Ways we can ensure standards stay high include providing excellent customer service, retaining good levels of communication, keeping them informed at all times, offer information in a professional manner, treating customers with a positive attitude and responding to customer feedback. Personal Development is important for all staff to consider regardless of the level at which they work. It is about taking note of aspirations and goals and planning a way of pursuing these. Those who make Personal Development plans tend to be healthier, happier, focused people. It is therefore important that all departments encourage their staff to work towards CPD and training and development
When we execute this, we believe God to meet our desires because we put the needs of others first. Important spiritual values that should be incorporated in a business include reliability, trustworthiness, liability, excellence, teamwork, service, awareness, dependability, respect, and impartiality (Covey, 1989). People at all ranks in the company ladder progressively want to feed their spirit and creativity. When employees are stimulated to express their creativity, the outcome is a more satisfied and continual workforce. Happy people work harder and are more likely to stay at their jobs (Josephson, 2010).
We will accomplish this by exceeding the expectations of our customers while conserving resources and preserving the quality of the environment. Our goal is to achieve customer satisfaction through excellence service, supply chain management, manufacturing and repair solutions. Through our culture, our drive and the expertise of each individual employee, we are uniquely positioned to provide best-in-class services to a nationwide customer base. (Connection, 2013) Preliminary Problem Statement Preliminary Problem Statement Employees are misusing the
Employees; Whole Foods employees are empowered. It is only through this empowerment that an employee can express their thoughts, ideas and opinions. With this type of open communication it is easier for all to work as one cohesive team. Open lines of communication also play a major role when disseminating information whether good or bad up and down the chain of command. Employee contributions are definitely welcomed and will be acknowledged regardless of the person’s point of view.
Behavior and Communication Paper BCOM/230 April 8th, 2013 Byron Johnson Behavior and Communication Paper Starbucks, the largest coffeehouse company in the world, has a mission to inspire and nurture the human spirit. They focus their achievements on their employees (partners), their customers, and the environment. . Starbucks supports the Global Business Ethics Policy and the Global Human Rights Standards. They pride themselves with setting the best customer service standards out there and vow to treat everyone with respect and dignity regardless of race, age, sexual orientation, ethnicity, gender, or ability.
I can also review pass work to gain a further understanding and feel for what standards are expected for employees of the company. Assessment Criteria 2.3 and 2.4 The purpose and benefits of taking on new challenges and adapting to change is for the improvement and bettering of oneself. It shows a willingness to want to learn new knowledge and skills and the desire to build upon yourself. It also shows you are committed to the company and will undergo all required training. This will benefit both yourself and the company as it will expand your knowledge base and help to improve productivity and efficiency within your organisation.
The challenges place an ability of performance, increasing skill-levels that produce customer valued work. Employee encouragement takes a creative and “individual approach to challenges, with a strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board” according to "Lg, Life'S Good" (2013, p. 9). This increases the value of the organization and how the organization maintains its longevity with shareholders, within the market, and a society catered to through
Unit 11 D2 analyse how monitoring and evaluating customer service can improve customer service for the customer, the organisation and the employee. Introduction In this assignment I am going to analyse how monitoring and evaluating customer service can help the organisation to improve customer service to the customer and employees. Also to evaluate the benefits and drawbacks of customer service and why is it good or bad? What is effective customer service? Effective customer service is the customer’s complete experience, when they enter the company or even enter the website to the after sales service such as refund and exchange and customer service means providing services to customers who are delighted and find the information useful.
Performance Management systems are necessary to both monitor and evaluate the practices work flow and goals and to ensure the best productivity from staff by setting clear goals and providing the opportunity for staff training and development. When correctly designed and implemented as a genuine attempt to help employees reach their full potential, regular performance appraisals can be a great motivational tool that contributes significantly to the organisations success. Acknowledging a staff members strengths and efforts makes them feel confident and appreciated, while helping them identify their weaknesses. It allows us to put strategies in place and develop training plans to strengthen these areas. A satisfied and efficient team makes a happy and productive workplace which goes a long way towards increasing the success and profitability of a business.