1.1 Explain the purpose of supporting other people at work. When working as a team, you have to contribute to the overall success of the organization. You have to keep in mind the company’s overall objectives even if you work for a particular department, because you are one among the many people in the organization. Each individual has to bear in mind to work together with unity, support each other and take the job as your own. Team work is much more rewarding that individual work, where you put yourself in other people’s place and think why it was done, and why they thought so.
Evaluating the steps an organization can take to improve skills of its employees * The achievement in any business is contingent on exactly how good your personnel are skilled. Skills for example, communication is quite essential to any organization. If its employees have acquired and implemented more skills within their work, it will obviously be better for the business, in terms of productivity, efficiency, success and revenue. It is very essential for staff to have adequate communication skills, due to the fact it’ll maintain the flow of the business, productivity, and extra participation and involvement for the employees which will allow them to interact with each other which will eventually result in better propositions and outcomes for the business. * In addition, supposedly if staff are having difficulties during communicational activities and processes, it is possible for them to attend and be a part of training programs after work hours, and if any sufficient improvement is made, employees it will be very profitable when working with colleagues and customers which will ensure everything is very understandable and no confusion is cause.
Understand how to establish an effective team. AC. 1.1 The benefits of effective working relationship in developing and maintaining the team Establishing and maintaining good work relationships critical to business success. It is important that good relationships exist between the team members and between the team and the manager. Good working relationship can benefits of more effective team work and improved morale by • Good communication between team and manager-this ensure that information is passed in to all members.
Business therefore needs a moral compass in addition to its practical reliance on measures of profit and loss. The CRT pRINCIPLES The Caux Round Table’s approach to responsible business consists of seven core principles as detailed below. The principles recognize that while laws and market forces are necessary, they are insufficient guides for responsible business conduct. The principles are rooted in three ethical foundations for responsible business and for a fair and functioning society more generally, namely: responsible stewardship; living and working for mutual advantage; and the respect and protection of human
A. The purpose of helping an individual at work is important as this improves relationships between colleagues. This will create a good working environment where you can complete tasks to high standard effectively and efficiently. It is important to support colleagues with their work as their work could in the long run affect your workload
Section 1: Understand the legal and organizational requirement for managing customer service 1.1 Describe the main legal rights of customers (12) Legal rights of customers provide a way for consumer to fight back against seller abuse. These laws and rights hold the sellers accountable and responsible when they take advantages of customer lack of information or bargaining power. There are number of laws that describe and protect customer’s rights. Two of which are (1) The Sale of Goods Act, and (2) Trade Description Act. The Sale of Goods Act, 1979: This law helps customers to rectify the good or service if it goes wrong.
1 a) What is the purpose of continuously improving performance at work? The purpose of continuously improving performance at work is to ensure I learn new skills and produce good professional quality documents and deliver good customer serviced that meet the standards of my organization. This will help achieve the organization’s goals. My employer and colleagues will notice how hard I work and the standards I keep, this will ensure I may achieve permanent employment or promotion. b) What are the benefits of continuously improving performance at work?
I think the founding principle for my moral code is the Principle of Truth Telling and Honesty that the textbook discusses on pages 149 and 150. I believe every human being should be 100 % honest and forthcoming even if it causes temporary discomfort and pain for another human being(s). This means always refraining from lying, cheating and stealing even if it may personally benefit you, your friends, your co-workers or loved ones and family members. Being honest with yourself and others makes you a trustworthy person. Honesty breeds self-respect and garners the respect of others which allows you to live life with a clear conscience because you know you are striving for utmost integrity at all times under all circumstances.
Although every individual, or in this case a business, should always be held to a moral minimum, I believe it is important to have those morals and values in place but to also go beyond the call of duty and set a higher standard of morality. In a business, it is vital to have a moral minimum in place but also have the right individuals to represent those values and to take them even further. The challenge with this, however, is that no individual is exactly like the other. We all have our differences, and when it comes to morals in business, it is no different. In our textbook, Essentials of Business Law, there is a quote that says: “In the abstract, there is agreement that business should be conducted in ways that will not harm the consumer or the environment.
The importance of customer service in retail industry Why focusing on the customer is important: Tesco Customer satisfaction is important for Tesco because one of their main aim is to ensure that all customers have a good experience within Tesco and all goods purchased are in a good condition. As well as this they should be satisfied with the service of the employees towards them. Collection and uses of customer information – this is important because it shows Tesco where they are doing well and the areas they need to improve on. They can also find out which products need to be looked at if they are being returned a lot. They can also find ways of improving the service given by employees given all the feedback from the customers.