2. What role did Sam Walton play in the development and maintenance of the Wal-Mart’s culture? Sam Walton founded Walmart for the aim of making people save money while shopping and live better. This couldn’t be achieved without a strong culture of all employees working together to fulfill that purpose. Sam Walton incorporated this culture into every aspect of the business, where you can find a set of beliefs for all employees such as high customer service, respect for the individual, striving for excellence and acting with integrity.
The Essential Ingredients of Successful Customer Relations Improving Customer Relations When running a business, customer service is the backbone. This may sound a little crazy but it is the truth. With customer service, one is able to get feedback and know where to improve the business. They are able to bring people back into the store and have positive word of mouth spread. Customer service and customer relations are the key to success for a business.
If they get permission from the owners to give staff promotions and give pay rises for outstanding work then everyone will be happy and most importantly the employees will be happy which will lead to many benefits such as a good working environment. Common interests owners have in Tesco are things such as the recruitment policy. This is because just like any other organisation Tesco want to recruit well driven people to work in their organisation in order for them to be doing well in the market. Another interest an owner in Tesco may have is opening and closing down buildings which some people will agree or disagree on. The owner of Tesco has the power to close down one of its stores if they feel they are making losses all the time or maybe because rival competitors are in a nearby location and are attracting all the customers.
The Lafleur Trading Company also strives to maintain great employee relations. They believe the employee is the lifeblood of the company. The company’s focus is not on profit but on the company’s responsibility to the customer, employee and community. The company values employees and customer relations. They strive to keep their employees happy while also meeting the needs of their customers.
Khanthary Singnhoth Case Study Week 1 March 22, 2015 HRMG 5800 Tanglewood has developed into a chain with quality products for their customers. If they are to succeed more they must staff their stores with productive, skilled, and knowledgeable employees. Therefore, a KSAO would be perfect to staff the locations accordingly. If the company needed to staff for the retail stores then would benefit from using a KSAO to help select candidates who are appropriate for that position. To work in the retail location the employees should be knowledgeable on the goods sold, have great customer service skills, and have the ability to sell the product exceptionally well.
Customer service is something we do for customers that improves the customer’s experience and that happens before, during and after a purchase of services or products. According to Harris (2010) customer service is essential to any business because it will guarantee that the customer will give you good feedback and with that you will have a great reputation. Great repetition of the business will make for more business by new customers, and will keep your older customers returning. Another reason it is important is because customers are key to your company’s success. A positive customer service experience I have had personally was when I called my credit card company to dispute chargers.
Within House of Fraser, they also post web-based information on their website, so that their customers can be quickly navigated to find information such as ‘how to contact us’,’ FAQ’s’, and ‘delivery options’. House of Fraser also use multimedia based information such as TV adverts and Magazine adverts in order to inform their customers of new products, sales and special event days, but also to promote their brand as a whole. The purpose of verbally communicating in a meeting between an employee and the employer is essential, as the employee can receive information such as sickness, wages or productivity, in a quick, direct manor. It is also the most professional and polite way to pass on information that is both personal and informative to the employee. The purpose of writing information in a letter in the situation of notifying their customers of new products that are available in-store enables each customer to feel special as well as providing the information in a format that can be referred to, in a professional manor.
Diverse workforces also boost the productivity by affording all employees a positive work environment and opportunity to advance within an organization. Managing diverse workforces is challenging but with sufficient efforts and efficient managements is able to boost the organization productivity. 1.0 Diversity awareness training Main idea of the training should be designed to make people aware of their own diversity, biases and discriminations. At the same time, the employees should be guided how to response and behave towards diversity in their workplace. By promoting diverse workforce will illustrate to your employees that diversity is embraced and will give them a sense of comfort with their surroundings, leading to greater productivity.
As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability. 2. Positive worker attitudes have a large effect on the success of a business. Workers who come to work happy will work harder and do more to improve the company because they feel connected and pleased with their job. If a worker is not happy with their job they will not feel the need, or want to put in the extra effort to try and improve the areas of the company that need improvement.
Factors that have been particularly favorable to Marks and Spencer in diversifying its retail businesses into financial services (lending, pension, life, assurance etc.) , • Good image and reputation of the company. A company's image is what makes it stick in the minds of potential customers. It's so important because your image instantly tells all your customers and vendors what kind of company you're running. If your image is excellent, it will make your company stand out from its competitors.