Wendy Hepworth NVQ level 3 Health and Social care Principles of communication in adult social care settings PWCS 31- Q3 - 3.4- Strategies that can help with a misunderstanding might include a written statement if it involves something official that would require the service user to fully understand an agreement or proceedure that they may require. Speaking clearly to a service user and using simple words if they cant understand jargon. If language is an issue get someone to speak to them and explain in thier own language to avoid more confusion. Q3- 3.5- I would firstly speak to my manager to find out if our home had a person on staff who the service user felt comfortable speaking to and look at family members for advise about who they feel comfortable talking to. Social services can provided counciling through a doctors referal so I coudl speak to the services users doctor for advise about what steps to take.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Maintain client information confidentiality. Employee or service provider is committed to make any necessary adjustments for staff or client with disabilities. Code of practice, staff training and education. Recognizing and promoting people’s rights and improve the accountability of decision makers. If the client would chose to talk with me during the massage about private things, I would support him and ensure that the conversation is confidential.
Assignment 204 Task C- short Answer Questions Ci Explain what a social care worker must do if they become aware of unsafe practice. First, discuss with his colleague (who is performing) about the unsafe practice and the risk involves result in this practice. Then he can show the safe way to do and explain how it minimise the risk. Any unsafe practice should be recorded and reported to the manager in order to be corrected informing all of the staff by providing training or necessary information. If manager does not hear you, or nothing come in action to eliminate unsafe practice, then you have all the way right to complain to the social service, CQC, health and safety commission and department of health.
If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are. If they are unable to communicate with you, you could talk to their family, they could provide information about the history and preferences of the client. Another way that would also be useful is to talk to social workers, doctors or any other professional involved in the clients care, as they will be able to give you information on any medical conditions and needs etc that you need to be aware of. 2. Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans.
Describe different ways to help an individual challenge decisions made by others (such as medical practitioners, social care workers and family members: Standing up for people that are self-confident or that lack confidence ensuring that they aware that the individual is unhappy, but ensuring that you are not putting words into their mouths and interrupting them while they are speaking. If while you are attending the meeting you feel that they are confusing the individual then you can speak out as an advocate. You may also have to write to certain people about a matter and must ensure you make clear and explain to them what you are writing and also ensuring that you are writing word for word in what they want to
Outcome 2 1. to access information and advice about handling information staff could: * Read Policies and Procedures file * attend training * speak to Team Manager * speak with work colleagues * research on websites 2. A breach of confidentiality and or the privacy act, contact the relevant or authority involved, if this is a serious situation resulting in the detrimental sharing or misuse of personal information I would contact manager. Outcome 4 1. Effective record keeping by health and social care staff is a means of: * ensuring a high standard of health and social care * organising communication by disseminating information among members of the team providing care for a client, and describing what has been observed or done and what needs to be observed and done. * ensuring a cohesive approach to client care * detecting problems or changes in the client’s condition, at an early stage and taking swift, appropriate action * demonstrating the chronology of events, the care implemented and the responses to care and treatment.
Because if information was passed on to others this would lead to a breakdown in continuity of care information. You need a relationship with your manager and you need to communicate through supervisions and team meetings. 3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1) A individual is someone requiring care and support ways to establish this would be to ask the individual, observe the person, look in the clients care plan to establish their needs, seeking information from family relatives people that know the client the best, and by seeking information from other care professionals e.g. district nurse.
Life skills coaching level 4 Assignment 2 1. Considering the key learning points in the first section, briefly discuss how you should assess the client who visits you, and name two pitfalls of assumptions. Assess the client by Carry out a full assessment procedure then decide whether you can cope with the individual’s issues * Never assume that you know what is wrong with a client as you may miss some important information. * Another pitfall is to never stereotype the client * Allowing your own prejudice’s issues affect the way you assist the client. 2.
It is used as a life planning model to enable individuals with disabilities and improve their own independence * Appropriate care: Health care in which the expected clinical benefits of care to balance the expected negative effects to such a level that the treatment is necessary * Safeguarding: Protection from harm or damage * Promoting independence: Encouraging the person in your care to do as much as they can for themselves * Aids to communication: A communication aid that helps a person to communicate more effectively with those around them * Legislation and guidance: A law or a group of laws The questions that I asked to Kerry were: 1) How do you promote Equality and Diversity in your role? 2) How do you maintain a service user’s dignity? 3) Are you support plans person centred? How often do you update these? 4) How do you know if the care is appropriate for the individual?