Service Management Quiz

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Quiz Chapter 1 - Introduction to Management and Organizations - Attempt 1 Question 1 An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be ________. a. efficient and effective b. concerned with inputs c. increasing efficiency d. increasing effectiveness Question 2 A manager resolving conflict among organizational members is performing what function? a. controlling b. commanding c. leading d. directing Question 3 ________ was a French industrialist who first identified the basic management functions. a. Fayol b. Herzberg c. Weber d. Taylor Question 4 Choose one answer. a. inefficiency b. efficiency c. ineffectiveness d. effectiveness Question 5 Marks: 0.9/1 The distinction between a managerial position and a nonmanagerial position is ________. Choose one answer. a. coordinating the work of others b. organizing the work of others c. planning the work of others d. controlling the work of others Question 6 The lowest level of management is ________. Choose one answer. a. a first-line manager b. a nonmanagerial employee c. a vice president d. a department of research manager Question 7 How many management functions were originally proposed in the early part of the twentieth century? Choose one answer. a. nine b. four c. three d. five Question 8 Writing an organizational strategic plan is an example of the ________ management function. Choose one answer. a. planning b. leading c. coordinating d. organizing Question 9 Division manager is associated with which of the following levels of management? a. middle managers b. team leaders c.

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