Andrew Maggie Case Study

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UNIT 102 MANAGEMENT PERSPECTIVES. ANDREW MACKENZIE Table of Contents Question 1 Specific Environment 3 Customers 3 Employees 3 Shareholders 3 Suppliers 4 Competitors 4 Regulators 4 Question 2 Management Style 5 Classical 5 Administration 5 Bureaucratic 6 Human Resource (HR) 6 Modern 6 Contingency 6 Systems 7 Question 3 Control processes 7 Strategies 7 Systems 8 Processes 8 Competition 8 Question 4 Planning 9 Planning Process 9 Define Objectives 9 Determine where you stand vis-à-vis objectives 9 Develop Parameters 9 Analyze and Choose 9 Implement the plan 10 Planning tools 10 Forecasting 10 Benchmarking 10…show more content…
Feedforward: Costco set controls, preventative in nature, to ensure its high performance. Including quality of goods sold, which in turn makes the blanket returns permission less costly; providing a standard and consistent approach. The axioms set strict margins, high wages and best benefits, which results in low turnover and motivated staff. Concurrent: Sinegal has several concurrent processes that monitor ongoing operations to assess that objectives are being met. Meetings, store visits, constant questioning to gather information and shooting memos evidence this approach. Sinegal is approachable and has open lines of communication. The margins and quality are vital, “unlike in any corporation budget meeting...manager(s) can be upbraided...for doing too well”[x] and exceeding their margins. Feedback: Costco’s process also provides for the review of organisation performance ‘postaction’, which in turn affects future planning decisions. The monthly meetings and assessing margin data gathered are feedback controls, as are the constant questions and communication with…show more content…
Sinegal will not deviate from the axioms to gain a short term benefit; high stock prices are not enough to upset his customers and employees. Costco’s objectives include employee/customer satisfaction and to “sell pallets full of goods out of no frill boxes”.[xiv] The workplace is structured to have high employment retention, reliability and productivity by providing the best wage/benefits, employee empowerment and excellent communication. This works to ensure the security and longevity of the company. Its survival is
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