Quality Improvement Research Paper

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Quality Improvement Part ll HCS/548 Mary Ellen Strout October 21, 2013 2. Quality Improvement Part ll Quality improvement is a hospitals applied process in order to ensure the advancement of the quality of care and outcomes for patients using an explicit set of philosophies and procedures (Walker, 2012). There are potential advances for quality improvement at Jordan Hospital in the Emergency Department. The quality improvement that would be applied uses the measurement of the collected data to be used towards the strategic improvement of patient care. Using the measurements taken and applied tools, it allows for leaders to understand the direction of the quality management in an organization or facility. Areas of Potential Improvement…show more content…
Using patient satisfaction surveys the health care organization can collect the data. This information can help the quality management team understand the patient’s perspective on the care they are being provided and their overall experience. The design of the survey is a key issue for the quality team. Health care organizations can take advantage in purchasing patient satisfaction surveys. Hiring an outside agency to collect the data can be more valid in the sense that it is more reliable and relevant information for the health care organization. A disadvantage to opting out of this option is that if the quality team created the surveys, this could be time consuming and a more complex project for the team to develop. Another issue that arises is that there may be timelines of reviewing the data from the patient satisfaction survey (Ashworth & Kordowics, 2010). This information needs to be evaluated in a timely…show more content…
An advantage of this audit allows the auditor to determine how the patient is progressing with the treatment plan. This is a reliable measure of collecting information because the patient has a baseline and assessment during regular intervals during the course of the treatment. A disadvantage for this audit is that the consistency of information by the auditor can be faulty during the assessment. Not all auditors may understand the importance of collecting data for the quality improvement. Front-line staff needs to understand the importance of collecting accurate and reliable information. The last meth is benchmarking. This method is used by health care organizations to compare the organization against other health care organizations. It allows for a comparison on a local, state, and national level. This can also give health care organizations comparative information on how their competitors are performing and if it is at a higher quality level than their
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