Qcf Level 3 Unit 10

616 Words3 Pages
1.1) There are many reasons why people need to communicate especially in the health and social care setting. Communication is important to express needs for example expressing needs of the service in order to improve standards, to share ideas and information; to reassure; to express feelings of how a particular task went in the workplace; to build relationships with other colleagues; socialize; to ask questions to gain more information and to build on your knowledge base; and to share experiences giving time to reflect and possibly improve for the better of the service. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions, to give encouragement and show others they are valued, these are all communication methods that we use at Larks Leas. Communication is an essential tool a carer can use such as myself. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognized and reported. All carers attend hand over at the beginning of each shift and also complete kardex sheet after attending an individual, thereby keeping other staff informed and aware of current situations within the workplace. Individuals communicate with carers in the home to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regard their care. 1.2) Communication can affect relationships in an adult care setting. Communication can lead to good or poor service within an adult social care setting. Good
Open Document