It is really important for our service users to exercise their rights as human beings. Staff should also respond appropriately to any complaint they receive from service users or their families. If an informal complaint is made this should be discussed in a private room and this may in itself stop it becoming a formal issue. The staff member receiving the complaint should listen carefully; taking everything into consideration that is said to them and let the service user know what will then happen once they have made their formal complaint. If complaints are not responded to by staff appropriately then the service and the service provider will not improve.
Promote positive behavior By Natalie Glasspool Birchwood House Karen Taylor 1.1 In order to promote positive behaviour in a care setting or organisation you should follow legislation made by government such as the Human Rights Act 1998, codes of practice and relevant policies set out by your work place. It is important to read and understand these legislations and policies and then apply them to working practice. We receive mandatory training that reinforces the trusts policies and keeps us informed of any changes to be aware of. Best practice tells us that if we keep good notes and share information with colleagues correctly then we will be able to help and support patients correctly and encourage positive behaviour. 1.2 Restrictive interventions are ways and methods that prevent an individual from carrying out a certain task.
The focus of training tends to be on the staff group delivering the services, to ensure that all recommendations and standards are achieved. p.d.p is important for my career, increases my employability, and helps me progress and gain promotion within my work place. As a senior member of staff, I am responsible for others: Staff, residents, visitors, etc so it is paramount that I am knowledgeable in all areas of management, Also is important for me to ensure that staff recive the training to ensure that they are aware of and follow, the current health & social care standards, legislation, and guidelines for good practice. .This will ensure a good work force are following all the same standadrs to ensure that best practices are met and a high quality of care is given to the clients, I ensure the team of staff i supervise have regular traing some that is refresher training on a yearly basisfoe example manual handling/administration of medication and the medication error policy and procedure this is one i ensure ,as i dont want any medication error but if this was to hapen, as we are only human i want to stress the importance of reporting and what the out comes are if you dont report/safe guarding which is in house and deliverd by yearly trained D.A.P.A(DESIGNATED ADULT PROTECTUON .) /health and safty training and ensure my team have read or
I need to be aware of the most up to date legislations and guidelines, including the EYFS and welfare requirements. As a room leader it is within my role to ensure the staff within my room are also up to date with any changes and to guide and support them. Reflective practice is effective and a huge part of professional development. It enables me to look at my practice and see what we are doing well and the changes that need to be made. Improving my own knowledge and practice is valuable not just for myself but for my staff, my setting and the children within my care.
Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively. Please make sure that you familiarise yourself with all of the company policies that will assist you within your job role. It is not only important for the company to have full and up to date details of agreed ways of working, it is also a legal requirement. It is vital that this company can show up to date documents, in the forms of policies and procedures, so that employees can gain a better insight into how the company works with others to promote best practice. Little or no documentation relating to agreed ways of working, would breach national regulations, and the standards of this company.
Continual professional development is a process of life-long learning that meets the needs of clients and enables care workers to expand and fulfil their potential. It is important to continually improve your knowledge and practice in order to remain aware and keep updated regards current guidelines, legislations and standards relative to your practice. As manager it is your role and responsibility to ensure staff are kept up to date with and legislation, standards and guideline changes. The GSCC Code of Practice state that ‘social care employers must provide training and development opportunities to enable social care workers to strengthen and develop their skills and knowledge.’ The White Paper – ‘Modernising Social Services Promoting Independence, Improving Protection, Raising Standards’ (written in 1998) identified that 80% of all care staff HSC DIPLOMA HELP | This document is protected by copyright and belongs to hsc diploma help. NOT for resale purposes 1 ©HSC DIPLOMA HELP ͟͠͞͠ had no formal training and that there were no national standards of practice.
4222-226 Gain access to the homes of individuals, deal with emergencies and ensure security on departure (HSC 2019) Be able to identify agreed ways to gain entry to and leave individuals homes Entry and departure to the service users home will have been agreed at the initial risk assessment and if a key safe is installed then the code will have been disclosed. Other ways of entry could be by being let in by a relative or family member and this should be advised by the carer’s office. This should also be documented in the care plan folder. Agreed times and preferences in respect of entry and departure will also be documented in the care plan folder Be able to gain entry to an individuals home Entry and departure will be usually by use of a key safe, a relative, home manager or the service user themselves. The service user will usually be expecting a visit by their carer who should always introduce themselves to the service user and show their identity card.
I always ensure i read their care plans and risk assessments in order to care for them the way they want to be cared for and in a safe manner. If i suspest the client is getting treated unfairly i must report this to the mananger immediately. This could be the clinet getting abused or bullied by carers, other residents or family members. We must not breech confidentiality and never gossip about the client. We must monitor the clients behaviour and ensure we check their mobility hasnt deteriorated .
[CU1571] Promote Positive Behaviour [CU1571] Promote Positive Behaviour [CU1571.1] Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support 1.1 Explain how legislation, frameworks, codes of practice and policies relating to positive behavior support are applied to own working practice My employers supply us with mandatory training to ensure that we are familiar with the current legislations and framework that relate to all aspects of my job role such as the Health and social care act 2012 which implement a code of practice to ensure that the support we provide for the service users are of the highest possible standards. The service I work for are subject to regular inspections by the care quality commission (CQC) to ensure that all aspects are being met not only care quality but gauge how we encourage positive behaviour while maintaining a high and safe standard. Each service user in my work setting have an individual behavioral support plan which have been created by a multi-disciplinary team, along with the families and the individuals themselves, to set out guidelines around each individuals specific needs and ensure that they are receiving sufficient and adequate support and promote positive behavior. As a support worker working closely with the individuals on a daily basis it is important for me to report and document any behaviour that the individual displays whether it be a positive or challenging behaviour. This helps us to see a pattern of when these behaviour occur and along with a multi-disciplinary team help to develop strategies that support and encourage the positive behaviour with hope that it may also reduce any challenging behaviours.
Facilities should set the guidelines for punishment and make it known across the entire facility, but if a supervisor recognizes the violation, they should handle the punishment, and making human resources aware of a possible violation. Regulations for investigation of possible privacy violations should also be handled by human resources and administration. Overall review of privacy policies, HIPAA regulations, and private regulations should be in serviced frequently to ensure comprehension to the fullest and the repercussions that would