Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
People have choices and encouraging them to make informed choices gives confidence to make the right decisions for them. Showing understanding to a person within the service, ask questions, get involved, give positive responses, this also gives confidence and will encourage a person to feel assured about doing things for themselves which has a feel good factor. Bxi Identify two ways of making sure an individual’s physical environment promotes their well-being Living in an environment that is safe and secure, that have staff who promote independence along with varied physical activities, all work towards a service user feeling good about themselves, a feeling of well-being. SU’s can make choices about what they wish to do with their time, doing things they enjoy, things that stimulate their mind and body all promote this and will make them feel good inside. Bxii Identify two ways of working that promotes an individual’s social and emotional well-being Integrating into
1.1 The reason why people communicate is to insure everyone has the correct information and instructions to follow, it also allows people to share ideas and experiences, express their feelings, socialize and ask questions. Communication enables people to build and maintain relationships with service users and work colleagues, to create a better working environment. It is easier for work colleagues to discuss and raise any concerns about a service user than to read in the care plan. 1.2 Communication can lead to good or poor service within an adult social care setting. Good communication with service users encourages participation in activities therefore promoting equality within the care setting.
3. Explain why it is important to observe an individuals reactions when communicating with them? Observing an individuals reaction allows us to understand how a person has reacted to what they have been told. In some cases an individual could feel uncomfortable therefore observing how they react would allow us to accommodate how they feel and go about the conversation in a different place and/or manner. It also allows us to build a relationship with the individual easier as it we react to a situation better whilst observing every detail.
1.3 By observing a persons reaction you can tell if they have understood and agree with what they are being told. Their reaction may show that a different type of communication may be more effective or they may need more information. Understand how to meet the communication and language needs, wishes and preferences. 2.1 It is important to understand an individuals communication and language needs, wishes and preferences because it will lead to the person understanding what they are being told, asked about or shown. 2.2 Types of communication Verbal Includes things like having a conversation with someone or someone talking to a group of people to get a message across.
You have a better insight about the individual (religious and cultural beliefs etc) therefore ensuring effective communication. Av) a) The environment will be a pleasant and positive one to work within if colleagues communicate regularly therefore promoting team work. b) Confidence and independence will be created/enhanced between the individual and carer due to good communication and involving the individual. c) To ensure that the best possible care and support is provided and to uphold individual’s rights. Useful information to support your work as a carer can be provided by other professionals.
b) Misunderstanding mistakes could be prevented, for example when you have a better understanding of your resident’s you have a better insight about the individual’s (religious and cultural beliefs etc…) this means you can give effective communication. Av) a) The environment will be a calm and positive place to work in. When colleagues communicate regularly it means you are able to pass on information and do your job more efficiently. b) Your confidence will be boosted and you will have a clear better understanding the individual and carer when using good communication. c) Good communication with other professional’s is a
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.
People usually feel satisfied when they communicate well with individuals. Good communication enables individuals needs to be met and for care and support workers to feel, they are not just doing the job but doing it in a way that allows individuals to have choice and control over their lives. Good communication will enable you to build strong professional relationships based on trust. It is essential that the individuals you support trust you as you are working very closely with them to improve their lives and if you are providing personal care, you will be carrying out intimate tasks. Communication is an essential skill for worker who wants to do well in their setting; this communication can be between adults or children.
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.