NVQ LEVEL 2 , UNIT PWSC 21, PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS. 1.1, There are many different reasons why people communicate, some of the main reasons are to express our needs, feelings and emotions. We communicate in order to establish and maintain relationships with others, to give and receive information and instruction, to understand and to be understood, to share knowledge, to give encouragement and to show others that they are valued. 1.2 Effective communication is essential in making sure that all aspects of working in adult social care settings run smoothly and efficiently. Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted.
It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. I can find out an individual’s preferred communication methods by: asking the client, reading their care plan, ask relatives, ask colleagues, medical notes et WHY IT IS INPORTANT TO OBSERVE AN INDIVIDUAL REATION WHEN COMMUNICATING . This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other . It is very important to be able to recognise what a person’s body language is saying, especially when as a health or social care worker you are dealing with someone who is in pain, worried or upset. You must also be able to understand the messages you send with your own body when working with other people barrier to communication.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
The support workers roles is too make sure they support the individual to there best of there ability and follow their care plan. It is the support workers role to provide the client with good quality of care. To do this you need to involve the individual in any decision making and encourage both there participation and feedback. The role of a care manager fulfils the role of a registered manager. The manager will be available to talk about any issues concerning the individuals 24 hours a day or if any problems occur.
Communication is an essential tool a carer can use to meet the needs of children. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers complete communication books after seeking an individual, thereby keeping other staff informed and aware of current situations within the workplace.
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
1;- Understand why effective communication is important in the work setting. 1.1 There are several different reasons for communicating, these are to share information and ideas with others, to express certain needs, to reassure others,to express feelings and/or concerns you may have, to build relationships with either an individual or a group of people, communication is used in means to socialise, to ask questions and to share experiences. 1.2 Communication in the work setting with colleagues, service users and their families will help you to build trust and form relationships. It also helps understanding of an individuals needs, communication is used to help prevent conflict or misunderstanding, relevent theories are;- Tuckmans stages of group interaction (Forming, Storming, Norming, Preforming). 2;- Be able to meet the communication and language needs, wishes and preferences of individuals.
These include people such as: Social Workers, Physiotherapist and Nurses etc. The main and important statement is to make sure everything is done according to policies and procedures and according to the government law. 1.2- Explain expectations about own work role as expressed in the relevant standards My expectations are to progress further with my career, increase my knowledge, experience and understanding. In order to achieve this, my aim is to utilise all available training and keep up to date with current issues within the social care sector. This
Unit 1. 1.1 PWSC 1.1 Explain how communication affects relationships in your work setting Within the work setting communicating effectively with colleagues and clients is vitally important to ensure that the client’s needs are met. It is also important to effectively communicate in order to establish a relationship with colleagues and clients to build rapport and trust so that a fellow colleague or client feel comfortable communicating information relating to your duties within the work setting. Whilst in the work setting you may communicate differently with various individuals however it is important to communicate with all individuals with respect and appropriately at all times. When meeting a client for the first time it is important to establish how they prefer to be communicated with such as how they wish to be addressed whilst being aware of any difficulties they may have such as issues with their hearing
Communication is used between colleagues, the service users, line managers, GPs, families and agreed others who have an active role in the service users life. Communication is used on a daily basis via many different means. It is important for staff to communicate with one another to establish what possible health and safety issues are and that they are recognised and reported promptly and correctly, to stay up to date and have an understanding of the service users individual needs and provide continuity of care. It is also important to uphold and maintain professional relations between colleagues. When working in a care setting, it is hard to always communicate to the person you need to on that day or the next time they are perhaps on shift, this is why many settings have regular staff meetings, diaries and communication books.