The employee has the right to bring along a companion ie a trade union representative or work colleague. Both parties will present their case. The grievance panel will consist off line manager (when appropriate) and human resources. Once the meeting has finished and a decision has been reached the employee will be notified in writing asap (normally within 10 days of meeting date). 4 Final appeal If the employee is not satisfied with the outcome the employee should raise the matter with the chief executive.
2. Understand agreed ways of working that protect own relationship with employer. 2.1 Describe the terms and conditions of own contract of employment. My contract of employment shows who my employer is and place of employment (head office), place of work, job title, commencement date and hours of work, pay scale and annual earnings. It also outlines sickness pay and conditions, annual leave and bank holidays and capability and disciplinary procedures.
The role of the health and social care worker Outcome 1 - Understand working relationships in social care setting 1. * Working relationships: these are relationships that are formed whilst within the workplace, such as work colleagues, and it is necessary to maintain a professional nature whilst at work. It involves the concepts of teamwork, working with colleagues towards common goals of which is set out with the companies agreed ways of working, and therefore sharing same goals and purposes. * Personal relationships: these are relationships that are generally formed amongst friends, family members, or others within a social group - often based on similar likes and/or social commitments. Other relationships formed can be of a romantic nature, based on love and family bonds.
The Working Time Regulations and the Minimum Wage Act 1998 both require records relating to hours worked and pay. Internally it is important to keep up to date accurate records to help the organisation plan ahead. Personnel records are important so we can effectively recruit, train and develop our staff to aid us in achieving the organisations goals. Having accurate data will allow managers to base decisions on facts rather than guesswork. (ACAS, 2011) Records We Keep Our organisation collects Sickness and Absence data so we can: * Monitor employee’s absences to identify patterns or trends.
2.3 Describe the procedures to follow in event of a grievance The grievance procedure for my place of work is 1 Discuss the problem with my line manager and try to settle the matter promptly. 2 If you are unhappy with the decision made by your line manager you should set out in writing, full details of the grievance. This should be done within seven days of the decision with which you are dissatisfied. 3 A meeting will then be arranged with you to consider the matter and try to and reach a solution.
Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
Jennifer will have to conduct an investigation. She will not only question the accuser but also the accused and any staff members past or present who had any contact with the manager. 2-31. How should she and her company address the possible problems of age discrimination? Jennifer will need to review all employee salaries who performs the same task as the man in question.
Task A-Short Answer questions Ai: The existing handbook, the latest Health & Safety requirements and changes in the law since the last update. Aii: a) Holidays and time off, my right at work and my working hours and contract. b) Training, minimum wages and Health & Safety policy. Aiii: * Fair wages * The workplace safety & standards * Employee benefits * Retirement & pensions The employment law deal with both the employer and employee’s actions, rights and responsibilities, as well as their relationship with one another. Task B Your work role Bi: Employment duration, place of work, hours of work, remuneration, holiday entitlement, public/bank holiday, sickness pay & conditions, disciplinary rules & procedures, disciplinary appeals procedures, grievance procedure, notice of termination to be given by employer, notice of termination to be given by employee, pension & pension scheme and collective agreements.
It protects both the employer and the employee by providing rules and regulations which must be adhered to. The Human Rights Act, The Disability Discrimination Act and The Data Protection Act also apply. This legislation covers: * Minimum wage * Holiday entitlement * Maximum working hours * Safety standards * Redundancy payments * Age requirements * Maternity leave 1.4 – Identify sources and types of information and advice available in relation to employment responsibilities and rights The sources and advice available can be found through: * Employees contract * Employee handbook * Policy documents * Terms and conditions * Job description * Citizens advice bureau * ACAS 2.Understand agreed ways of working that protect own relationship with employer. 2.1 – Describe the terms and conditions of own contract of employment A contract is between the employer and the employee. My personal contract includes my hourly rate and contracted hours.
Bii-Describe Information on Payslip Company Name, My Name, Payment Number, Payment Period, Employee Number, Tax Code National Insurance Number, Payment Date, Rate of Pay (holiday, sickness, overtime), Contributions (tax & national insurance, pension), Gross & Net Pay. Biii-Identify 2 Changes in Personal Info Any change in circumstances such as my name, address & contact information. Bv-Explain Agreed Ways of Working Data Protection By agreeing that no data is disclosed without the consent of clients and ensuring that all sensitive information is stored in a secure manner (filing cabinets locked, computers password protected). Grievance By agreeing a solution with the employer in order to resolve any disputes or differences in opinion which can be recorded in writing in order to avoid Legal or Trade Representations. Conflict Management It is essential that good lines of communication exist between the employer & employee so that the employer is confident that the employee`s time in the workplace is both constructive & productive.