Navistar International Case Summary

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Company background Navistar International is a leading global transportation company which focuses on manufacturing commercial trucks, horsepower diesel engines and providing financing services for its customers, dealers and distributors. The company’s products, parts, and services are sold through a network of nearly 1000 dealer outlets in the United States, Canada, Brazil and Mexico and more than 60 dealers in 90 countries throughout the world. Over the years, Navistar has placed high priority on quality improvement since quality concerns affect customer requirements and costs. Navistar has two assembly plants, Chatham plant which is responsible for producing premium conventional trucks, and Springfield plant which focuses on manufacturing and assembling medium and cab over trucks. Currently, Andy Ramsz is appointed to be the assembly supervisor at Navistar’s Chatham…show more content…
What is more, even though Navistar tries to communicate necessary information to its supplier, Trimco has little ability to control or monitor its outgoing parts due to the limited centralization, standardization and computer system capability. In order to establish a more defined structure and process and thus solve the problem of trim parts shortage, it is suggested to implement a proper software, such as ERP, for both Narvistar and Trimco. Since the ERP system is based on a common database and a modular software design, which allows every function of business to store and retrieve information, any changes that Narvistar inputs into the system will be automatically reflected and received by Trimco. Besides, it is easier for Trimco to get into the database regularly and see if there is any new information changed by

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