By using proper telephone etiquette it will aid you with leaving callers with a favorable impression of you, and the company in general. When answering the phone, you become the face of the company. How you handle the call from start to finish will leave a neutral, good or bad taste in the customer's mouth. If the call leaves a bad taste in the customer's mouth, you may lose his business. For this reason, it is best to make sure each call received is handled with excellence.
Call forwarding allows calls to be directed to different offices and people for different reason, if no one answers or it’s a different department which is needed. Speed dial is a quick way to set someone’s number which you can easily call for example in needs of emergency. A group connection which is mostly for businesses connects the whole business in a conference call allowing employees to hear and speak together as a group. Voice mail: One common and frequently used feature on modern telephone systems are voice mail. If a person is unable to take a call or is already on the phone a voice mail allows the caller to record messages which can be accessed at your own convenience.
The loudspeaker function can be used if more than one person needs to listen to the call, press the button and the sound comes from the speaker instead of the receiver. 1.2 You need to identify the purpose of a call before you make it so that when the phone is answered you sound professional and you can get to the purpose of the call without wasting time. 1.3 You can obtain names and numbers of people for contacting off the Internet if they are businesses or the phone book or by asking colleagues at work who you think may have the number. The names and numbers of patients are stored on the computer at work. 1.4 To make contact with people inside an organisation the is a lift of everyone’s internal numbers on your desk, you just type the number into your phone to call them.
I act in a positive manner by opening and closing telephone calls professionally and politely and use words and phrases that show the business in a positive way. When telephoning a person I start with “Hi my name is Becci and im ringing from the bond board” I use words like ‘Please’ and ‘Thank you’. 1.6&3.6&4.7: The purpose of summarising the outcomes of a telephone conversation before ending the call is so the caller and the person who answered know what is expected of each other. When giving advice to a client, before the end of a call I recap what I have advised the client to do, such as present to homelessness etc. to ensure the purpose of the call has been
Originally, the message transmitted to the recipient was the telephone number of the sender basically requesting a call back. Soon after, two way pagers where developed. They allow an interactive system of communication between the sender and receiver. Pagers operate on a data network. VOIP phones- voice over internet protocol is a technology that allows phone calls to be made through the internet.
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. | Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person.
Explain what is meant by the term dysarthria. Dysarthria is a disorder of speech 3. Describe the communication challenges presented to the individual and self by dysphasia and dysarthria. People with dysphasia often have language that is fluent with a normal rhythm and articulation but it is meaningless as they fail to comprehend what they are saying because they have problems word finding. So they can be asking for something but the words mean something else and communication could be difficult when talking to the individual.
Cell Phones: Cell phones are both used for voice and data communications. A cell phone now can either make phone calls or browse the web. Cell phones can be used for almost anything now days. Landline Phones: A Landline phone will mainly be used for voice communications. Some landline phones may have caller ID.
Although at times these labels may be accurate, many of us determine early in an interaction or presentation that we don’t understand the subject, don’t like the person, or find lit-tle of interest or importance in the message. We then tune out the speaker and spend our time thinking about other matters. By not listening to the message, we have no way to assess accurately the value of what we might have heard. Barrier Two: Emotionally Resisting Messages. Often we react quickly to emotionally charged words or subjects.
It also allows us to have the opportunity of interacting with each other which always reflects a positive outburst. There are different job roles in the office and it’s important that everyone knows what they are doing and fixating on their priorities so it doesn’t become striving to distinguish who does what. 1.9 Describe how to follow organisational procedures when making a telephone call. When I’m making a phone call I think it’s good to follow organisational procedures as it gets you in routine of what to say, usually I will start by introducing myself “ good morning / afternoon , my name is La’Toya .. “ Then I would state which company I am calling from and ask the candidate / client if they have time to talk “I am calling from a company called Caleeda, Is this a good time to talk at the moment”. If the candidate says yes then I would continue and tell them what the call is regarding then have all the questions ready that I need to ask