1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature | How / when used |
Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. |
Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person. |
Call barring | Restricts certain types of outgoing and incoming calls. Examples of this would be to stop international calls being made or stop undesirable callers being received. |
Call Holding | Allows you place the call on hold whilst you complete a task, for instance finding the callers details, documents to complete query or speak to another colleague about the query or who the caller wishes to speak to. |
Call logging | This is deemed as a security feature. Call logging keeps a record of all numbers which are dialled from each console within your business telephone network. Often call logging is used to monitor calls that employees are making, or to keep a record of the most frequently dialled numbers from each telephone handset. |
Call recording | Allows a call to be recorded for training and quality purposes. |
Call Waiting | This allows you to know that there is someone calling you when you already using the phone. Usually this is indicated by a tone or lights flashing on the phone. |
Caller display | Allows the user to see what type of call is coming into the phone (internal or external) and also the telephone number. This when used with a contact list or directory can allow you to see who is making the call allowing call screening, re-direction and personal greeting. |
Contacts / Digital phone...