Outcome 1 – Understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them. Telephones have multi functions so different purposes. A hold button is which puts someone on hold, caller waiting lets people know that someone is waiting. Caller id shows the number of the contact calling and if known it will show their name and details. Call forwarding allows calls to be directed to different offices and people for different reason, if no one answers or it’s a different department which is needed.
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 5 pages and is made up of 4 Sections. Name: Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. | Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person.
Thus their core competencies will be built around CPU engineering * Keller's strategy is to deploy the best on-line education technology. Thus their core competencies would be things like educational technology evaluation and on-line education curriculum development The best way to do this section is to apply the three tests of a core competency (page 123) to the strategy that you detailed in the Strategy Section. * Verizon Wireless Strategy is the having the best Network. Thus, the core competencies will be built around the network. Things like RF Engineers and wireless security experts would be detailed * Intel's strategy is to build the fastest most powerful CPUs.
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 6 pages and is made up of 4 Sections. Name: Monica-Ana GHIRAN Section 1: IT at work This section will help you to evidence Learning Outcome 1: Understand the purpose of information technology in a business environment. |Learning objective |Place in Assessment | |1.1 Identify different types of information technology that may be used for work tasks |Question 1 Page 1 | |1.2 Outline the benefits of using information technology for work tasks |Question 2 Page 1 | 1.
D. An actuator arm 9. A student writes a report using a word processor, saving the report in a file called my report. The student stores the file on his laptop hard disk drive. Later, he posts the file on the file-sharing site for a classmate to review the report. Then, he copies an updated version of the file to a flash drive to submit to his instructor.
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 5 pages and is made up of 4 Sections. Name: Clare Moseley Section 1 – Understand the purpose of information technology in a business environment 1. In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks.
Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. Name: Nicola Prince Section 1: Why change happens This section will help you to evidence Learning Outcome 1: Understand why change happens in a business environment. |Learning objective |Place in Assessment | |1.1 Explain reasons for change in a business environment |Question 1 Page 1 | 1.
Unit three: Principles of managing information and producing documents Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 6 pages and is made up of 4 Sections. Section 1: IT at work This section will help you to evidence Learning Outcome 1: Understand the purpose of information technology in a business environment. |Learning objective |Place in Assessment | |1.1 Identify different types of information technology that may be used for work tasks |Question 1 Page 1 | |1.2 Outline the benefits of using information technology for work tasks |Question 2 Page 1 | 1.
Please remember to SAVE this document to your computer or “My Documents” on your computer. 6. Submit the saved file to your “Assignment Drop Box”. | Tips for answering questions: | * Read the question more than twice, if necessary, to make sure you understand what you are asked to do. * Find the key words in each question and construct your answer to address those