QCF Portofolio Health and Social Care – Level 3 Outcome 1 Understand why effective communication is important in the work setting 1. Identify the different reasons people communicate : People communicate for a variety of reasons : to learn, to know one another, to gain information, to understand, to share, to make team work more effective etc. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. 2. Explain how communication affects relationships in the work setting : In care home setting communication occurs with the service users and their fammilies, the management and the directors, the working staff in the home and with outside professionals and visitors.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
1.1 People communicate for specific reasons in order to express emotions, such as fear, anger, pain, joy and love. Individuals working in the health and social care sector need to communicate with people all the time. The most important people they communicate with is the service users they support as well as their family and friends who are likely to be involved with the service users support requirements. Support workers also have to communicate with colleagues and with other health care professionals. People want to get views, wishes and information across to others for all kinds of reasons.
ques 1.Identify the different reasons people communicate People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). • People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions,to express needs; to express feelings; to build relationships; socialise; to ask questions; to share experiences to give encouragement they are valued. • Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care.
There are many people that we as care workers need to communicate with. The most important person is the person that we are supporting at that time, gaining consent from them before even assisting them and making sure that you keep them involved with choices at all times. There is also family and friends that are involved with the residents. There may also be times were you may have to communicate with other professionals, weather this may be the resident's doctor or a nurse. Communication between work colleagues is also very important as this is the time were you are able to inform other members of staff
Verbal – using spoken or written words 2. Non-verbal – using body language such as gestures, eye contact and touch. We also communicate for lots of other reasons, one of the main forms of communication is to interact – relate to another person. Working in health and social care setting people need to develop effective communication skills in order to make and maintain good relationships as there a lot of communication. So many different kinds of conversations occur in various forms, as well as a variety of meetings, activity and treatment sessions and consultations with medical and other practitioners.
Introduction to Communication in Health & Social Care or Children’s and Young People’s Settings Learning Outcomes 1.1 Understand why communication is important in the work setting Effective communication is needed to motivate people and build relationships in Health & Social Care setting. 1.2 Be able to meet the communication needs and language needs, wishes and preferences of individuals Asking whether they or relatives have a particular language need/communication need Reading reports and notes about service user that provide information on speech/language issues, learning difficulties, disabilities – hearing or visual impairment or physical condition – stroke/cleft palate, that may affect their ability to communicate. Being aware that an individual’s culture, ethnicity and nationality effect their language preferences and needs. Observe people who use your setting to see how they use their communication and language skills. Ask Supervisor/Mentor and specialist professionals such as speech and language therapists, occupational therapists and social workers for information, advice and support on how best to communicate with adults who have special communication needs.
EXPLAIN HOW EFFECTIVE COMMUNICATION AFFECTS ALL ASPECTS OF OWN WORK. Effective communication skills are vital in care work because they enable care workers to : Understand the needs of others Form relationships with clients Show respect towards clients and other members of staff Meet the clients social, emotional and intellectual needs Knowing how to ask questions effectively Effective communication - keeping in
These 3 keywords are very important in health and social care settings for example in care homes there are care workers, staff, patients etc who have to communicate with each other to get information across to each other and have a good understanding between each other in order to perform a variety of tasks. There are different types of communication from verbal communication to non-verbal communication. Verbal communication occurs when one person speaks and the other person listens, this can happen in a one-to-one spoken communication between individuals, spoken communication within groups of people and in other ways. Care workers need a range of verbal communication in order to find out about an individual’s problems, dealing with complaints, provide support to others etc. Effective verbal communication is a two-way process speaking and listening must occur.
Identify the different reasons people communicate People communicate in order to give instructions, to acknowledge they have understood an instruction, to share information, to build relationships with people and to share opinions, knowledge, emotions and to give encouragement and advice. As a carer I am required to communicate with colleagues, clients, client’s families and medical health care professionals whilst at work. I am required to communicate effectively with others to ensure I am meeting the needs of the client, when booking appointments for the client with medical professionals and with the client’s family about any quiries and updates they require about the client. I am also required to communicate regularly in writing when carrying out tasks such as documenting information in communication books and various charts such as food and fluid intake monitoring, documenting any medication that has been handled and filling in timesheets. Unit 1.