It is the livelihood of almost every moment of everyday life. I not only communicate during my time with my family, but also communicate with individuals all throughout my day of trying to be the best communicator I am able to be. When speaking with others, I am able to notice when a person is having different emotions while speaking to me. It is an advantage to try to understand someone if their upset with something or to comfort them when they are unsure about things. Without having the necessary communication, skills to assist me this could be a difficult accomplishment.
1. List ways in which you could demonstrate respect for other workers in your workplace. Answer: I will speak to everyone in a friendly way and use active listening skills when other team members are talking to me; Respect team members culture background, experiences values and beliefs; Do the work I have been given as quickly as I can; and be willing to do more than my share when things get busy; Offer my help to other team members when I can see that they need; give sincere praise and support to other team members; Cooperate with, rather than compete against, my co-workers; Discuss problems with supervisor; receive criticism thoughtfully, trying not to feel hurt or offended; Be accepting of the fact that others can have a valid point of view even if it differs with mine. 2. Explain how using a positive approach toward a co-worker who lacks confidence in the workplace can help them to gain more confidence.
69).We do this by using basic attending skills. Active listening, calming reassurance, respectful demeanor, empathetic responses, good eye contact and giving appropriate verbal and non-verbal responses as well as being aware of the clients’ non-verbal posture are all necessary to being an effective crisis counselor. At times it will be necessary to ask the client questions, as they may not know what we need to know. Close ended questions will be needed to get information like family size, marital status and medical history. Open ended questions allow us to glean more information from the client in regards to what they have already told us.
c) other members of the multi disciplinary team – it is important for each individual to regard themselves as a member of a team, even though they do not usually work with each other. Sharing information and discussing progress on a regular basis, otherwise the partnership will not be supported. 4) by observing an individual’s reaction, you can ascertain if they are happy, satisfied, comfortable, sad, worried, agitated and many more. This tells you if everything is ok with the service you are providing and with the individual in general or if there might be a problem. As you get to know the individuals you support, you will know what their normal behaviour and reactions are.
Helping skills are Communication, listening skills, problem solving skills, having attending behavior, and skills for challenging clients. There are two parts of communal communication. Supportive elements will be a major part of helping a client this would be a skill for a helper to have to ensure the goals for the client to achieve their goals to meeper will have numerous meetings with the client toelper will set up a environment comfortable, peaceful and confidential as possible since the helping process can be intimidating which it could hurt thelper in the Human
One of the biggest factors to look into when conversing, is to evaluate the audience of a given communication. When we are talking to someone we are familiar with such as family or friends, the conversations are usually not too formal, using slang words and using tones that may not be taken the way that they sound. On the other hand of the spectrum, during a conversation at work or with someone you are first meeting, it is important to use the appropriate tone and body language, coming off as pleasant and professional. Knowing your audience can make or break any communication, whether that be a face-to-face conversation, email, meetings or even text messages. For example, in a work meeting you are going to be professional, refraining from the use of any slang words, using great body language and being attentive, composing the professional setting and expectations.
This also involves the support worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so reliably. Not doing so can mean that communication doesn’t work and this in turn means that working relationships break down and as well as misunderstandings and communication barriers are created. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals 2. Decribe the factors to consider when promoting effective communication : One of the first factors to consider when promoting effective communication is the individual’s needs and preferences such as the individual’s preferred spoken
Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others. They also choose to be responsible for their comments to others. This is very important when working in customer service. People can be unpredictable and they’re not always the nicest, but when that is the case, a customer service rep has to remain in control of their thoughts and emotions. At all times they need to be responsible for what comes out of their mouths when in the company of other people.
I believe that Person-Centred Therapy offers the therapist many great tools to treat the client successfully, but at the same time am convinced that this approach on its own will not suit all clients but will work extremely well in combination with other types of therapy. Rogers identified core conditions for changes in clients to happen, the first of these being that there needs to be a relationship between the client and therapist in which the client shows certain vulnerabilities or incongruence. The therapist on the other hand will show complete genuineness and will not hide behind the role of a professional. He should be real and able to express his feelings genuinely and act on their life’s experiences with relevant self disclosures. The therapist should hide nothing and the client should be able to see through her.
B. (2012). A contextual, flexibility‐based model of the HR‐firm performance relationship. Management Decision, 50(5), 909-924. doi:10.1108/00251741211227609 This article is to show how the model of relationship between Human Resource and Firm can influence performance of the firm and increase competitive position. The research shows that Human Resource system, practice and policies can encourage employee’s commitment that can also increase the efficiency of firm performance.