There will be no set of rules or procedures to follow and you won’t get paid. You can voice your personal opinions, thoughts and feelings. A personal relationship is formed because you like a person and you choose to have that relationship with them. 2. Describe different working relationships in health and social care settings.
Describe how the duty of care affects own work role Learning Outcome 2: Understand support available for addressing dilemmas that may arise about duty of care Assessment Criteria 2.1. Describe dilemmas that may arise between the duty of care and an individual’s rights 2.2. Explain where to get additional support and advice about how to resolve such dilemmas Learning Outcome 3: Know how to respond to complaints Assessment Criteria 3.1. Describe how to respond to complaints 3.2. Identify the main points of agreed procedures for handling complaints 3.3.
Unit 206 The role of the health and social care worker. Outcome 1 – understand working relationships in health and social care. 1.1 Explain how a working relationship is different from a personal relationship. Working relationships are based on formal policies and procedures and agreed ways of working, these are bound by contracts of employment and have codes of practice to be followed – working relationships re professional based. Personal relationships are based on emotions and are informal.
Learner Name_______Melanie Cox_______________________________________ Unit – HSC025 Unit | Learning outcome(s) | Assessment criteria | Questions | HSC025 | 1 | 1.1 | Explain how a working relationship is different from a personal relationship. | Answer The difference between a working relationship and personal relationship is that a working relationship is different because of boundaries, professional codes of conduct, employer policies and procedures. in your working relationship you would be friendly have a different approach treat with equality you would know your role and responsibility you would not share personal information as you would with friends. Also a working relationship as no emotional attachment and is primary based around your job, where as personal relationship as an emotional attachment due having family and personal friends and is not work related | | 1 | 1.2 | Describe different working relationships in health and social care settings. | Answer In the health and social care setting there are many different working relationships.
It also my role to make sure that my duty is carried out safely and | | | effectively in line with the organisation’s policies and procedures. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | Question 3:Whilst working with your service users, you may be confronted with situations where your duty of care conflicts with an individual’s rights and creates a dilemma for the carer. Answer the following questions on this: | | 1. | Give some examples of these types of conflicts or dilemmas that you have to deal with(describe at least two): | | | | | | When the resident refuses to
1 CHAPTER 1 Introduction to communication in health, social care or children’s and young people’s settings (SHC 21) AC What you need to know 1.1 Identify the different reasons people communicate 1.2 Explain how effective communication affects all aspects of your work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them AC What you need to do 2.1 Show how to find out an individual’s communication and language needs, wishes and preferences 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences 2.3 Show how and when to seek advice about communication 3.1 Identify different barriers to effective communication 3.2 Demonstrate ways to reduce barriers to effective communication 3.3 Demonstrate ways to check that that communication has been understood ▶ be able to meet the communication and language needs, wishes and preferences of individuals 3.4 Identify sources of information and support or services to enable more effective communication ▶ be able to reduce barriers to communication 4.1 Explain the term ‘confidentiality’ ▶ be able to apply principles and practices relating to confidentiality at work. 4.2 Demonstrate confidentiality in day-to-day communication in line with agreed ways of working 4.3 Describe situations where information normally considered to be confidential may need to be passed on 4.4 Explain how and when to seek advice about confidentiality Assessment of this unit This unit introduces you to the central importance of communication in health and social care work. It focuses on the reasons why people communicate in health or social care settings, the methods they use and the importance of ensuring that communication in care settings is
You would not share information about your personal life as you would with your friends. This is important as it keeps the work place professional. As with working relationships with service users the employee must ensure they stick within the boundaries set out in the employers policies. The employee must never let a relationship with a service user turn into a personal one as this would clearly infringe on the employer policies and could lead to either service user or the employee been left in a vulnerable position. 2.
Life is involve in this care sector and will be at risk if agreed rules are not strictly adhered to. It also gives you the chance to understand your own level of competency within a desired area, evaluating yourself and thus sets out a 'map' of training that may or may not be needed so as to better prepare you for key tasks that if not properly trained in could cause harm to yourself, Explain why it is important to work in partnership with others It is important to work in partnership with others so we can share work related ideas/ information and concerns, so we can provide consistent care for service users in a secure and enabling environment. For instance working as a team with colleagues , manager, internal / external professionals , the families and friends of service users. It also help to keep the service safe from harm and if there is any concern regarding any service user we can provide the help they need as a team as soon as possible. It is important to work in partnership with parents , cares , and guardians as care would then be consistent for the service user as we would then develop a bond which would mean the service user could feel more secure in being parted from the family, and that the level of care is the same standard in the
Understanding this collaborative aspect of social care, and the central role of the carer-service user relationship in defining the unit of production and consumption of care is therefore fundamental to assessing effectively service quality (Donabedian, 1988). By focusing on this relationship as the object of .quality measurement, we ensure that assessments of quality are not divorced from the practice of caring, which has been a critique of some early quality assessment systems for social care (National Institute for Social Work, 1988). This focus also excludes from quality assessment aspects such as equity, efficiency and accessibility which are perhaps better considered as indicators of 'aggregate' performance of the support system in general, rather than defining the quality of the care worker-service user
Working relationships are governed by policies and procedures structured by the employer. Professional codes of conduct need to be adhered to and although friendly, you wouldn't share personal information as you would with family and friends. There is no emotional attachements in working relationships and an approach of responsibilty and equality should be in place. Describe different working relationships in health and social care settings. Relationships differ in health and social care setting such as collegues, managers, doctors, paramedics, district nurses and service users with their family and friends.