How Cultural Sensitivity Can Influnce Nursing Care

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Communication in Nursing Practice L12 Transcultural Nursing (Part 4) OBJECTIVES (1) At the end of the presentation, students will be able to: • Discuss application of assessment and intervention techniques to cultural groups: – Chinese, Malay, Indian and Eurasians locally – Indonesian – Russian – Mainland Chinese – Caucasian – Middle East OBJECTIVES (2) • Discuss application of assessment and intervention techniques to different religions: – Buddhism – Christianity – Islam – Taoism – Sikhism – Hinduism UNIQUE CULTURAL BEING • Each individual is culturally unique – Product of past experiences – Cultural values & beliefs – Cultural norms – Cultural expressions – Cultural behaviors – Cultural perceptions BARRIERS TO CROSS-CULTURAL COMMUNICATION  Assumed similarity  Non-verbal communication  Language itself  Cultural perceptions  Preconceptions  Stereotypes • A person from one subculture might touch or move closer to another as a friendly gesture, whereas someone from a different culture might consider such behavior invasive. CONSIDERATIONS WHEN INTERACTING WITH PEOPLE OF OTHER CULTURES Nation of Origin Asian African European American Indian Hispanic African Americans Caucasian Americans Desired Space Non-contact people Close personal space Non-contact people; Distant Space important; no boundaries Tactile relationships; close Non-contact GENERAL INTERVENTION GUIDELINES (1) Use open-ended questions to gather more data. • Open-ended questions cannot be answered with a simple “yes” or “no.” Use audience-centered language. • When you speak, focus on your audience‟s values, needs, and preferences. • Avoid talking from your perspective. GENERAL INTERVENTION GUIDELINES (2) Employ reflective listening. • Repeating or paraphrasing what you heard allows the person you are talking with to clarify or add more information if
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