There are a number of different reason why people communicate these include fear, anger, pain joy and love. Human beings want to increase their understanding of the world we are in by seeking knowledge which is through communication. It is important for people to be able to communicate so that they can explain how they are feeling, what they want to need or if there is some sort of emergency or danger. Human beings live and communicate within a range of different groups and communities such as families, workplaces commercial and professional services. 2.2 Explain how effective communication affects all aspects of our work – There are two types of communications formal and informal.
A good verbal communicator is someone who listens well and can think and express ideas clearly. They should be someone who respects other people and makes them feel comfortable. They should have a good memory to make people feel listened to, and be patient and not rush people when engaging in conversation. In health and social care, verbal communication is useful to talk to everyone who can understand the same language as you, and who has the ability to understand it. To be a good non-verbal communicator they should have positive body language by making eye contact at points during the conversation, smiling, having good posture, use positive facial expressions and maybe use hand gestures or head movements to express their true meaning.
* Are able to empathise with the other person. * Experience warmth and genuineness in the relationship. Effective communication also requires the care worker to develop and use a range of skills, abilities and communication techniques. * Active listening – a person who uses active listening pays close attention to what the other person is saying and notices the non-verbal messages they are communicating. People who are good at active listening also tend to be skilled at using minimal prompts.
unit 1; unit code 1.1 The different reasons for why people communicate are to share information or views on different subjects and to ask questions. To build relationships, also be able to express concerns or feelings to that person or just to socialise with them. 1.2 Communicating in the work setting enables people to build trust with that person. This helps to get an understanding of different people’s requirements. Communication is there to prevent misunderstanding or conflict.
I endeavour to find ways to support communication using variety of methods. I also share these methods with other staff and people around the individual to maximise their communication. 1.3 Features of the environment that may help or hinder communication are; • volume it is important to ensure the level of voice is correct for the individual and that background noise does not impair the hearing or raise stress levels. • time allowing enough time to communicate is important. If the individual feels rushed, they may become agitated or restricted and not therefore understand clearly.
We can communicate via many different methods, speech, touch, facial expressions, gestures, body language/movements, muscle tension, proximity and personal space, face to face position, sign language, written words and by the use of electronic communication and by being aware of our own body language. You need to be able to communicate well where there are differences in individual’s abilities and methods of communication in order to be able to communicate effectively on complex and sensitive issues, and can learn as much by observing as by listening. Clients may have barriers to communicating such as speaking a different language or cultural difference, a sensory impairment such as deafness or poor sight, a physical illness or disability such as confusion, stroke and poor cognitive skills, or due to a noisy environment or interruption by other clients. A carer needs to be able to use appropriate language as speaking is much more than just passing on information as we can speak with different degrees of formality or informality in order to establish a
301 cert – Principles of communication Its important to encourage communication within work place. This means allowing the individuals to express themselves and understand the communication of others. For this to be effective you must recognise that each person in unique meaning there will be differences in the way each person communicates. There are different influences that affect communication such as cultural differences, language differences. Specific needs such as physical difficulties can influence a person ability to communicate, always be sensitive to the specific needs of the individual so communication is encouraged from the start.
Outline how to identify an individual’s communication and language needs, wishes and preference. Communication is the sending of information from one person to another expressing your wants, feelings, thoughts and opinions clearly. Communication and language needs and preferences of individuals are the individuals’ needs and wants in terms of their preferred language and ways of communicating with you, and you communicating and responding to them. When a person decides to communicate with a person, he or she does so to fulfil a need. The person wants something, feels discomfort, and or has feelings or thoughts about something.
Communication 2.1 Compare ways to establish the communication and language needs,wishes and preferences of an individual. You need to be clear of there needs, ask them personally, ask the family members or the key workers, read their files, you will benefit from any information, there may be drawbacks if you come across any barriers, and you may need to find other means, i.e translators e.t.c. 2.2 Describe the factors to consider when promoting effective communication. Make sure you speak clearly and pronounce your words, and check the tone and pitch of your voice , you don’t always need to shout. Use the correct language, take time to say things, speaking quickly can cause confusion.
People communicate for many reasons. Sometimes for just a chat and sometimes to express their feelings. Such as love, happiness, pain, fear and anger. It is important to get information across from service user to carer on what needs to be done on our visits. Also from carer to service user to make sure we understand each other.