Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
1 1.1 People communicate to let us know they need or want something, or to ask or answer a question, to let us know how they feel about something, or if they are ill or have some sort of problem. People also communicate to gain and pass on information, to make known their views or opinions, and to maintain relationships. 1.2 Effective communication affects my work both with my colleagues and with the residents I work with. I need to communicate effectively with colleagues so that we are all on the same page with regards to the care given to the residents. We pass on information to each other and assist one another to deliver the proper care.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
Unit 4222-201Introduction to communication in health social care or children's and young people's settings Outcome 1Understanding why communication is important in the work setting 1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
patient and carer, either through verbal or non-verbal communication. There are a lot of ways on how to communicate such as one to one, group, formal and informal communication. One type of communication is one-to-one. When you start a conversation with someone you don’t know well, you should always try to create the right kind of feeling. It is important to create a positive emotional atmosphere before you go on to discuss complicated issues or give people information.
A carer has to be patient and remain calm this can help the person communicate more easily, keep tones of voice positive and friendly where possible, because tone is also a means of communication Communication is an essential tool if your a carer of individuals who struggle to communicate. It is a basic requirement of my job role as a elderly carer I have to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books after attending an individual and their needs, thereby keeping other staff informed and aware of current situations within the workplace.
Warm up take indicates that you value them Develop trust and confidentiality This may mean use of slang shortened words, cursing as well as inside jokes with family and friends. As a health and social care professional should stay clear of informal communication to a patient excluding the fact that the patient which is being treated id familiar. If a professional uses informal communication the service user might get the wrong idea and feel disrespected. If this is the case the professional has failed to create rapport and a positive and comfortable atmosphere. Non – Verbal communication Usually within a certain amount of minutes of meeting someone, we usually have already passed judgement ‘professionals are able to tell a service users emotion we can figure out what the personal is thinking.
P1- Explain the role of effective communication and interpersonal interaction in health and social care context. M1- Asses the role of effective communication and interpersonal interaction in health and social care with reference to theories of communication Contexts of communication • One-to-one communication is communicating between two people, when first speaking to someone it is important to create a positive atmosphere before discussing issues or giving information. This is because it is important to make the other person feel relaxed while talking to you; you can start communicating by greeting the person, which shows you are being friendly. Once the atmosphere is positive and both people feel relaxed they can begin to talk about important issues or information, it is also important to leave the conversation ensuring the other person still feels relaxed and happy, therefore saying ‘see you soon’ can show this. This is different for more formal conversation and often follows three stages, starting with a warm up stage, and then exchanging information between the two people and finally a winding down stage.
Unit 4222-301 Promote communication in health, social care or children's and young people's settings (SHC 31) Outcome 1 1.1. The different reasons people communicate:- Service users can express what their needs are or what sort of support they may require. Service users and carers alike communicate to build and maintain a good relationship. Carers documenting and sharing all relevant information (so that continuity of care can be kept). If unsure of anything, always ask questions.
Unit: 50118195.cu1530-Promote communication in health social care or children’s and young people’s settings (L3) (3) (M) 1.1 Identify the different reasons people communicate. * express needs * share ideas and information * reassure * express feelings * build relationships * socialise * ask questions * share experiences * understand and be understood * share opinions, knowledge, feelings, and emotions. 1.2 Explain how communication affects relationships in the work setting. Communication is an essential tool a carer can use to meet the needs of all service users, It is a basic requirement of our job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care.