Promote Good Practice in Handling Information in Health and Social Care Settings. WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings, and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective communication is important in the work setting 2.
Assignment 301 Principles Of Communication In Adult Social Care Settings Task A Ai) Identify four different reasons why People Communicate * To gain information and knowledge about something or someone. * To express our thoughts, feelings and needs. * To socialise and make friends * To pass on our knowledge, memories and beliefs Aii) Describe two ways of how effective communication can effect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners. Effective communication will ensure support workers understand the wants and needs of a service user to enable them to provide the best possible care for the service user and build trust between colleagues, it helps the workplace run smoothly and prevents mistakes being made. For other practitioners it allows correct and accurate information to be passed to them about the service users and helps you understand each others roles and responsibilities.
It would also open clear access for advice from colleagues or other carers. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. One way would be to literally observe the individual. This would enable you to work out if they have a major or minor learning disability and to gauge what their communication level would be, but also allows you to understand if they have a hearing/visual impairment.
Assignment 301 – Priniciples of Communication in Adult Social Care Settings Task A – Questions and Answers Ai 1. To pass on information 2. To express feelings 3. To resolve problems 4. To gain clear guidance and knowledge of those who you are supporting Aii - Effective communication is very important in order to pass clear and direct information between service users, support workers and other practitioners.
Assignment 301 Principles of communication in adult social care settings. Task A Ai Identify four different reasons why people communicate. To express feeling, needs, sharing ideas and their wishes, asking for help and advise and obtaining and receiving information, warning of risks and any dangers, understanding each other and getting to know each other. Aii Describe two ways how effective communication can affect relationships in adult social care setting between individuals using the service, their careers, colleagues and other practitioners. Communicating between career and management is very important i.e.
Individuals using the service and their carers - Individuals communicate with carers to express their needs and preferences and to ensure they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. Aiii Using the table below, identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual. Method | How effective they are?
Assignment 301 Ai. Four reasons why people communicate could be: to reassure someone, to relay information, to express a feeling or to encourage somebody. Aii. There are many ways in which effective communication can affect relationships in an adult social care setting between the individuals using the service and the care workers. If an individual using the service expresses there needs clearly and accurately it can help build up a better understanding between them and the care worker as they can attend to the individuals needs easier.
Aii Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the services, their cares, colleagues and other practitioners. [4 marks] Effective communication is important as it helps to pass clear, concise, informative and accurate information in order to decrease and eliminate the possibility of mistakes and risks to the people I am working with. Let alone, a carer did not pass the information of broken hoist and faulty sling. And later on another carer made an accident using it. It will create distrust and unfair relationship between team members for the lack of effective communication.
Shelley Prinsloo – 11/01/2013 Unit 4222-201 – Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings. 1.1 There are many different reasons why people communicate, to express their needs, their feelings, ask questions or to generally build a relationship. Good communication is crucial for developing a positive relationship with your service user as you need to be able to let them express their needs and feelings, give and also understand instructions. It is also important to be able to communicate to show encouragement and also share feeling and opinions 1.2 .Effective communication is vital to the role of the Carer as it reduces the chances of making mistakes, and helps to build a positive trusted relationship. It’s also important to communicate accurately to other Carers, management and sometimes the service users family members as information and messages can need to be passed on 1.3 .Observing an individual’s reaction when communicating with them is essential.
Two – way communication is required to form relationships and establish the boundaries . 4.Getting to know each other. Getting to know people by listening and talking to them enable to develop an understanding which will lead to stronger relationship in longer term. Explain how effective communication can affect relationships in an adult social care setting between: Colleagues and other professionals: Effective communication in an adult social care setting between colleges and other professional is very important and have significant affect on service providing by them. Effective communication helps correctly exchanging information, develop understanding of the needs of an individual, Also forming a good working relationship and working partnership with benefits for everyone, especially individuals using the service.