Then they take it out on the administrative medical assistant that took the call. In situations like this one knowing how to communicate with angry patient can help calm the patient down and make the situation better. Planning of activities within the medical office is important for the Administrative Medical Assistant. MAA have to do duties that are related to the healthcare industry. These duties may include answering the phone, ordering supplies, or greeting patients and visitors.
-Unit 1 P1 – Explain the role of effective communication and interpersonal interaction in Health and Social Care context Contexts of Communication • 1:1 Communication One to one communication is where you start a conversation with another person. An example of this is with a doctor speaking with his patient in confidence. • Group Communication Is where a group of two or more people are having a conversation. For example friends in a social setting or work colleagues in a meeting or staff room • Informal Communication This is with people we know and can be social for example with family and friends or colleagues at work discussing non work related subjects. • Formal Communication This takes place as part of business, work, training and education.
Physician Assistants work together with doctors in a medical team; PAs have their own patients under a written agreement with a licensed physician and make clinical decisions and provide a broad range of care, from diagnosis to complete patient care that includes minor procedures, prescription of medications, and depending on specialty many other services. Another thing that people might be confused about is what the difference between a nurse practitioner and a Physician Assistant is. Since Physician Assistants have to work in sync and under a qualified physician, Physician Assistants were closer to a physician in terms of hours and are restricted to the guidance a
HSC036 – 6.2 – What factors contribute to the wellbeing of an individual? HSC036 – 7.1 – Compare different uses of risk assessment in health and social care. HSC036 – 7.2 – Explain how risk taking and risk assessment relate to rights and responsibilities. HSC036 – 7.3 – Explain why risk assessments need to be regularly revised. HS037 – 1.1 – Identify legislation relating to health and safety in a health or social care work setting.
C.P.N.’s O.T.’s, Psychiatrists etc… There are also individuals such as G.P’s, Dentists and family members for example who I have to communicate with. Sometimes I have to speak to groups of people say at a staff meeting for example. But at other times to individuals i.e. supervision meetings or an appointment with a family member of a resident. Sometimes I have to organise M.D.T.
As a strategy to support health care and effective use Intake, which includes screening, priorizing and determining eligibility. • Assessment in order to determine client needs, wants and goals. • Care and service planning, and coordination of services which requires effective communication and liaising and considers cost-effectiveness. • Care implementation. • Monitoring and evaluating outcomes from a patient and population perspective.
The use of standardized terminologies allows for consistency across the continuum of care in terms of identifying and applying nursing diagnoses, interventions, and clinical outcomes. The terminologies are utilized within the electronic medical records, allowing for medical facilities to trend patient outcomes based on the use evidence-based practice nursing interventions (NANDA International, 2014). Care plans developed and implemented using the standardized terminologies are based on evidence-based practice and individualized based on patient needs. Standardized nursing terminologies not only positively affect patient outcomes, but also have a positive effect on nursing staff and aides in maximizing the staff so that nurses are functioning to the best of their ability. NANDA-I, NIC, and NOC allows facilities to trend and analyze the requirements of nursing care based on patient acuity and location within the facility, and aides in the identification of areas in which cost reduction can occur without the safety of patients being bargained.
The second component is the use of certified electronic health record technology. This must be demonstrated by electronic exchange of information to improve healthcare quality (CMS, 2012). The third component is the use of certified electronic health record technology to present clinical quality measures (CMS, 2012). HITECH is a great public health resource for communities. More partners are embracing HITECH to improve public health.
Unit 1: Effective Communication In this assignment I will be explaining the different contexts of communication, the different types of interpersonal interactions and why effective communication is so important. I will also be linking it to health and social care settings. Communication is ‘the sharing of information between individuals.’ Communication is very important as it can help you understand what another person is trying to say. By communicating it means that a person can express their own needs, feelings and concerns through either speech or for a person with a hearing or visual impairment they would communicate either through sign language or using visual aids. Active listening is a technique often used in counselling sessions,
Unit 038 Promote good practice in handling information in health and social care setting Outcome 1 1.1 Identify legislation and codes of practice that relate to handling information in health and social care Three of the current legislation and codes of practice that relate to handling information in health and social care seems to be most important. They are as follows: The Human Rights Act 1998 (article 8) Article 8 outlines the right to respect for private and family life. The Data Protection Act The Data Protection Act (1998) makes provision for the regulation of the processing of information relating to individuals, including the obtaining, holding, use or disclosure of such information. Report on the review of patient-identifiable information – Caldicott Report (1997). The Caldicott Report set out general principles which should be used by health and social care organisations when reviewing use of service user information.