General Mill Case Application

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1. What benefits did the cross-functional teams bring to General Mills? Cross-functional teams are composed of individuals from various functional specialties- finance, accounting, operations, legal, human resources- working toward a common goal. While most cross-functional teams focus on product design and finding innovative solutions to problems, in this Case, the cross functional teams were intended to help employees better understand and hear the different perspectives of their co-employees working in different parts of the organization. It’s like leveraging people beyond their functional expertise. For General Mills, bringing the diverse groups together, especially during a merger, helped open the lines of communication between departments. It is possible in large organizations like General Mill for employees to work in the same building but never cross paths. The meetings across organizational boundaries created opportunities for employees to establish relationships and share information from their department. 2. What challenges would there be in creating an effective cross-functional team? How would managers deal with these challenges? * Because the trainees are diverse; some are strangers, some are colleagues, and some are friends, it’s a challenge for the managers to breach this boundary. This can cause ineffective communication amongst all trainees. In order to solve this, managers can make activities that require participation of members of all the cross-functional team. They can also make team building activities to ease tension and uneasiness inside each team. * Another thing is the differences in goals. These employees come from different functional specialties. Marketing employees have one set of goals while employees working in finance department have different goals. This can create tension * What makes working with a
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