Effects Of Quality Management On Domestic And Glob

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Effects of Quality Management on Domestic and Global Competition Paper MGT/449 9/19/2011 Effects of Quality Management on Domestic and Global Competition Paper Quality is the basic requirement of today’s customer and it is the basis on which the organizations meet their success. Customer satisfaction is the major goal of every organization as the revenue generation and the acceptability of the organization is based on it. In order to compete and attract more and more customers and then retain them organizations need to provide them with the best quality. This standard of quality can be achieved by ensuring the quality management and realizing its significance in the success of an organization. Through this paper we’ll focus on the quality management exercised by two different organization, one in the domestic market whereas other operating in the global market. For this purpose American Airlines and Lufthansa Airlines are selected respectively. Similarities between American Airlines and Lufthansa American Airlines and Lufthansa are very successfully operating in domestic and global market respectively. Because of their conscious efforts to meet the needs and requirements of the customers both have gained a lot of acceptance and are well recognized in their respective markets. For this purpose they are providing the best quality to their target customers. Quality is the value or excellence required by the customers. The customers have certain standards set in this regard. Both are using TQM (Total Quality Management) to maintain and retain their quality in regard to their services and operations. TQM is required pertaining to the services they provide and the on time schedules they need to follow. This TQM ensures that they are focusing on quality and it is been monitored and controlled in order to meet the set standards. They have a well-planned program

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