Effectively Complaining Allowed

462 Words2 Pages
Effectively Complaining Allowed! You know the feeling. Something is wrong, definitely wrong. It can be at work or at your favorite grocery shop. You notice it and you cannot let go, not this time, so you decide to complain. Some think that complaining is not allowed or that it cannot be done effectively. However, it is possible to complain effectively and thus obtain result, when you know to whom to complain, when you choose the right time, and when you are polite. First, pick the right person to talk to. Once you decided to file a complaint, look around and see to whom you need to talk to. If your problem at the grocery shop is with the cashier, it won’t help you if you talk to her/him. You need to talk with the supervisor and if this doesn’t help, then to the owner himself. If your problem is at work, with a colleague, check out the possibilities of talking to him/her. Consider the consequences and imagine the worst possible scenarios. Reflect and see if you need seeking advice from your other colleagues. Their counseling might be helpful, before you eventually choose to go higher up and talk to your boss, but remember, it is your complaint and you need to choose the right person in order to be able to complain effectively. Second, select the appropriate time to complain. See whether your boss, or the supervisor, or the person of your choice is available. Does he/she seem in a hurry? Is it lunchtime? Then leave it for another moment. Do not rush into, let’s say, the supervisor’s office, but ask for an appointment if you need to. You will then be sure that you will be given the time you need to formulate your complaint. Finally, be polite. Whatever you plan to say, say it courteously. Prepare yourself and use a polite language and also a disciplined body language. Know that you will not gain anything if you shout, scream or curse or even, if you point your
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