Regulatory Requirements In Child Care

1407 Words6 Pages
1.1- Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The National Minimum Standards for Regulated Child Care in Wales states that in standard 19, the outcome must be that, ‘Children and their parents are confident that their complaints will be listened to, taken seriously and acted on.’ The registered person is responsible for ensuring that: • A simple, clear and accessible written complaints procedure is in operation, which complies with the Regulations. • The complaints procedure includes information about how to contact CSSIW, including the name, address and telephone number of the relevant CSSIW office. • All complaints are handled in a sensitive…show more content…
1.2- Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work. Abiding by the regulations mentioned in 1.1 enables our staff and registered manager to work in a non-discriminatory way. Ensuring that staff have received training around how to deal with complaints is essential so that they have knowledge and understanding of the process children and young people need to complete in order to complain. By ensuring all staff are knowledgeable of these procedures, children, young people and their families are confident in their right to complain. 2.1- Explain why individuals might be reluctant to raise concerns and make complaints. If a staff member wishes to raise concern or make a complaint, it can sometimes be difficult as they don’t want to upset their team members or cause any friction. The complaint could lead to an investigation that could possibly lead to suspension of another team member and this would have a huge impact on the complainant. Feelings of guilt, anxiety and regret are all factors that would contribute to complainants being reluctant to raising concerns or make…show more content…
Young people are also provided with guidelines of their right to complain and the steps to take to complain when they first move in to the home. Key working sessions are useful for children/young people to raise concerns and discuss their feelings about the complaint/concern. 3.4- Implement systems and procedures which address concerns and complaints and fully inform the complainant of the outcome within agreed time frames. Staff within the home need to be able to raise issues of poor practice with other staff, if necessary reporting this to a manager or using the Whistleblowing procedure. Whistleblowing occurs when a person raises a concern about dangerous, illegal activity or any wrong doing within their organisation. Whistleblowing can involve sharing potentially vital information about health and safety risks, environmental factors, possible fraud, harm of children or vulnerable adults, covering up for someone and many more. It is essential these factors are addressed immediately. If an adult would like to make a complaint about staff or the service being offered to their child, the following procedure could take place: Stage 1 -
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