Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.
1.2- Explain how effective communication affects all aspects of own work. * It helps to build effective relationships between colleagues, the service users and ourselves. This then gives us a better understanding of all of their needs as individuals, making sure their needs and preferences are being met. By building trust, preventing misunderstandings and developing our skills and knowledge we can discuss options and choices available and allow them to make informed choices regarding their care. 1.3- Explain why it is important to observe an individuals reaction when communicating with them.
Positive communication will help colleagues to trust each other and have the confidence to voice their opinions, ask for help, give advice and share information which will provide the people we support with a strong team that they can trust, negative communication will have the opposite effect. 2.2 Describe the factors to consider when promoting effective communication. The factors you should consider to promote effective communication skills are; Think before you speak, especially when talking to children or vulnerable adults, you need to be clear about what you’re saying to avoid any unnecessary confusion which may lead to upset. Tone, this is very important our tone of voice can convey all sorts of emotions, sadness, happiness, anger, excitement etc. So make sure that your tone of voice is fitting to the emotion you wish to convey.
50121906.cu151 – introduction to communication in health and social care or children and young peoples settings (l2) (3) (m) 1.1 Identify different reasons why people communicate. People communicate for many different reasons, to show there feelings,emotions,pain or something they want. It is important to understand different ways of communicating within a social work environment. 1.2 Explain how effective communication affects all aspects of own work. Effective communication is important as it ensures that information is clear and accurate.
Introduction to communication in health and social care or children's and young people. Outcome 1 (1-3) It is important to communicate in social care for different reasons. You communicate to portray your feelings, moods, emotions, opinions on a one to one basis with clients, making eye contact to ensure that the communication between you both will not be disrupted by each other not paying attention. But it is also important that information is recorded properly between staff and management to ensure that other employers are aware of the current needs of the client. You can communicate in many different ways; using communication books, handover with other staff, meetings etc.
SHC 31: Promote communication in health, social care or children’s and young people’s settings 1. Understand why effective communication is important in the work setting. 1.1 Identify the different reasons people communicate. There are many reasons people communicate in daily life whether it be personal or professional. The means of communication are by talking, expressing our emotions and feelings, giving our opinions, using body language, tonation of our voice, facial expressions, gestures, pointing, sign language, objects and using pictures.
This reduces the possibility of mistakes being made and ensuring an appropriate care service. It’s also important to work as a team with your colleagues, so that you all work to achieve the same outcome. 1.3- Explain why it is important to observe an individual’s reactions when communicating with them Communication is a two way process, it’s about sending a message and knowing if the receiver has understood and processed the message properly. In order to be effective with providing care and support you need to learn to be a good communicator, people communicate through; speaking, body language, facial expressions, dress, position and gestures. You need to be able to recognise what is being used to communicate and be able to communicate back without always having to use words.
Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1) Understand why effective communication is important in the work setting. 1.1) Identify the different reasons people communicate. Communication is a very important skill in everyday life, it helps us express ourselves, our feelings and needs, share ideas and information, to show concerns over a situation. Communication can help us in many care work circumstances as we can support and reassure, build and maintain a relationship, ask questions and share experiences. 1.2) Explain how communication affects relationships in the work setting.
Building relationships comes through communication and this comes in many forms and not always from speaking, facial expressions, body language, gestures, recognising what the individual is communicating by the position of their body. Face to face communication when service users have hearing difficulties or writing things down so individuals can respond with their concerns. 2. Understand how to meet the communication and
Concentration is important when working with individuals, this is due to the fact that being concentrated in what patients are saying would enable you to become fully aware of there situation and needs which is important when caring for them. Also you would be able to understand their questions or any issues more effectively. Additional information can be gained if I have concerns about the patient which may be beyond my understanding or you may have less knowledge on the question asked. 2. Be able to meet the communication and language needs, wishes and preferences of individuals: Communication can be difficult, especially when you are in a situation where you are unsure of the language and abilities of those who you are working with.