Sometimes it may not be as simple as just talking to a patient, it maybe there deaf or blind, if this was to be the case it is very important for to you finds the right way to communicate with them, for simple reasons such as an emergency. There are many ways in which we can communicate with people, such as: • Sign language BSL, Makaton • Braille • Signs • Text messaging • Oral/ verbal • Appointment letters To gain the best feedback from you patient it is important to know your patient well so you know the best way to get the best feedback possible which will help you to meet there needs. Verbal communication Is when we communicate to someone using words. Non-verbal Is a process of communicating without speaking. Messages can be sent to people through gestures; Facial expressions; Hand gestures; Body language.
As a carer I am aware that I need to be able to understand the ways in which I can make it easier to communicate with someone who has dementia. It will become difficult for a person to tell you if they are in pain, if they are frightened or upset, so by using other factors such as body language, eye contact, gestures, facial expressions, I am able to determine these things and then I can communicate back to the individual calmly and slowly, in a manner that is appropriate to them. 1.3 Describe how to support different communication abilities and needs of an individual with dementia who has a sensory
Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. It is important to observe an individual’s reactions when communicating with them as it helps give a better understanding of what they are trying to express in the situation, their reaction may show positive or negative reactions to what is being said or done that helps gauge their needs and whether any changes are needed.
It is important to know a person’s individual needs when relating to communication, because it allows yourself to create or use various methods in order to support individuals with communication difficulties. For example, a person with Dementia may struggle with communication therefore speaking clearly and slowly may assist in their
Question 2: Communication is important to forming relationships with people. Explain how communication affects relationship in your care setting. Effective communication between adult social care workers (colleagues) is important because of the need to build trust and understanding between one another, this gives the ability to open up and ask questions on tasks or issues that are new or difficult to address with the added respect of other colleagues experience, thus enable good team building and sharing of information, also to have an attitude of sharing the work load making the job at hand and work life easier all round. This is also if not more important when supporting other people (service users) to promote that you are reliable and trustworthy. Listening and showing commitment that the persons best interests are at heart, with good time keeping and seeing tasks throw will build confidence with the service user.
Since crisis counselors work in a variety of settings, it is important for them to posses a variety of skills. Crisis workers must have excellent communication and interpersonal skills, since they will work with a diverse group of people. Problem solving-skills are an important concept of this career. They need to be able to assess cases and determine what type of intervention is needed. Also, because some clients might be traumatized, it is important for the crisis worker to be comfortable in dealing with stressful situations.
Unit 393 – UNDERSTAND SENSORY LOSS 1.1 Sensory loss can often be a hidden disability which can frequently lead to isolation and frustration at not being able to communicate efficiently with other people. With hearing loss, day to day activities such as watching television, using the telephone, hearing the doorbell, or just taking part in conversations can produce feelings of inadequacy. Conversely, not being able to distinguish faces, read the time on a clock or drive can produce the same feelings in a person who has vision loss. Having a dual sensory loss compounds the frustration and isolation a person feels when trying to communicate effectively. Many blind and partially sighted people lose the ability to see gestures and facial expressions, which are important parts of communication.
Colleagues who are articulate with passing on important and general information will ensure that the care they are providing is of a high standard it will also contribute towards developing supportive relationships with the users is effective, eliminating possible mistakes. Active Listening, paying attention, eye contact, and body language is important when dealing with a person who is less fortunate than ourselves and cannot express in the
This helps reduce the possibility of mistakes being made in the service users care and ensuring the correct care is given. It is important to work as a team with your colleagues, so that you all work to achieve the same goals and results. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them It is important to observe the service users reactions when communicating as it informs me as to how they are feeling at the time. They may be upset, or confused, and not understanding what is being said and need comfort and reassurance, they may be angry, and need time to "cool down". As a care worker, it is my responsibility to
The Role of the carer So a good adaptable person centred carer needs to have many skills and qualities. As Benson says, good communication skills, particularly listening are very important when interacting with the service user. “In working with elderly people it is often listening which is by far the most important part of good communication.” (Benson, 2000 p45) This is so the carer can develop a trusting relationship, for example, talking and listening to their stories or any anxieties they may have and try to help dispel their fears. This can be learned on the job though some carers can be naturally good communicators. Also observing the service user and noticing if their health or moods have changed and seeing ways to adapt to their needs, such as if they are in pain or feeling down, offering them a compassionate ear.