Consultancy Proposal for Health Life

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Build Win-win Situation for Customer and Employee : Healthy Life Executive Summary We are glad to be your company’s consultancy and develop a best strategy to improve your operation in member service department. With twenty years’ experience in upgrading large multinational company and medium-sized local companies hotline service and shop operation in Hong Kong. We are confident to offer you way to get a desirable outcome with affordable cost in short-term. Overall aim The main aim of the consulting project is to give Healthy Life a clear sense of direction for the way in which the efficiency for the member service department be improved Objectives: Develop a new strategic planning process that work with Healthy Life’s member service department. Develop a framework to build specific internal project teams to deliver the strategy. As a result of this consulting exercise Healthy Life will be able to: -Enhance communication between general staffs, managers and other departments. -Perform customer relationship management -Reduce the turnover rate of general staff -Improve staff moral -Maintain enough staff and quality service in rush hour/period/events -Reduce complain from member. Your requirements Healthy Life is a worldwide direct selling company established in the 2000’s offering lines of nutrition supplement and skin care product with nearly 5000 members in Hong Kong. The member service center located in an upper floor of a shopping mall providing work in service in counter and phone in service in back office. Over 14 staffs including contract and full-time work for the member service department. Yours department mainly provide four types of service to members: First is processing orders for product. Second is answer member enquiries. Third is administrative and documental work for membership. Forth is supporting events.

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