When health and social care professionals communicate with service users, it is important to know what tone of voice to use. Some people can be easily disturbed by a sharp tone of voice which can cause them to feel intimidated. When communicating with service users whilst in your career, you should use a tone of voice that you feel will encourage service users to listen and accurately respond. Pace of voice: The pace of your
Choice of words is important to express and explain what you are trying to say. Certain dialects and phases can help the patient/colleague or relative understand what is being said. Communication is a 2 way process of reaching a mutual understanding and when we need to share information it is important to ensure all understand; team work ensures continuity of care for patients. It is important to ask questions but to actively listen to the answers, sometimes repeating back what has been said or saying it back as a question can help develop communication. Explain why you should be aware of individual’s reactions when communicating with them.
Promote Communication in Health, Social Care or Children’s and Young People's Settings – Unit 1/HSC 031 1.1 Different reasons people communicate People use communication for differing reasons but ultimately communication relates to the sharing of information. Through communication people convey their thoughts/ideas, feelings/emotions e.t.c. Communication is essential within the health and social care setting. Staff need to communicate with clients in order to best assess their needs, then plan for and support around them. Staff need to communicate with one another in order that each is aware of the needs of the client group and contributes to providing continuity of care.
Explain how effective communication affects all aspects of own work. Effective communication affects my role as a care assistant as I must be able to communicate effectively with other staff, seniors and managers in order to maintain a smooth running of the care home. I also must be able to communicate with residents in order to understand them and there families to ensure their needs are being met. Factors that contribute to a effective working relationship are information sharing and confidentiality, agreeing objectives, cooperation, honesty, respect, clear communication, mutual support, sharing, reliability, shared goals and trust. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
It may be difficult to move the lips, tongue, or jaw. It can be hard to be able to hear the individual so you could get them to write words down on a paper. 4. Identify skills required to support an individual with specialist communication needs Using non-verbal messages to communicate like the use of signs, symbols, pictures; writing; head movement, hand movement or eye contact. Objects of reference, human and technological aids to communication such as a voice box or even a mobile phone to text.
1 1.1 People communicate to let us know they need or want something, or to ask or answer a question, to let us know how they feel about something, or if they are ill or have some sort of problem. People also communicate to gain and pass on information, to make known their views or opinions, and to maintain relationships. 1.2 Effective communication affects my work both with my colleagues and with the residents I work with. I need to communicate effectively with colleagues so that we are all on the same page with regards to the care given to the residents. We pass on information to each other and assist one another to deliver the proper care.
Denise Meloche 4222-324 Support Individuals with Specific communication needs 1. Understand specific communication needs and factors affecting them. 1.1 It is important to meet the individual’s communication needs so; • they can be informed and therefore make informed choices • express their feelings and views • be alerted to danger • interact socially • be involved with everyday activities • understand what is going on around them • learn 1.2 My role and practice can impact on communication with an individual with specific communication needs by giving them the opportunities for all of the above. If I fail to communicate according to their need, they may become more isolated and withdrawn. I endeavour to find ways to support communication using variety of methods.
1.1 Identify different reasons why people communicate To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement. 1.2 Explain how effective communication affects all aspects of working in adult social care settings Individuals communicate to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. In face to face communication the person listening may not always indicate verbally if they have understood or agree.
UNIT TITLE: INTRODUCTION TO COMMUNICATION IN HEALTH SOCIAL CARE UNIT CODE: SHC 21 LEARNING OUTCOME 1 1.1 Identify the most common reasons why people need to communicate. Human beings are socially minded and we love to interact with other people around us in order to make and develop relationships, share information and ideas, give and receive support, express thoughts and emotions such as fear, anger, pain, love and also to avoid mixed communication and tension. 1.2(a) Identify the range of people you communicate with in your work settings. At work, I communicate with service users, colleagues, relatives and visitors, supervisor, manager, medical staff and colleagues from other agencies. (b) Explain the importance of achieving effective communication patterns with people you work with As a carer, I must be able to communicate effectively with the people I provide care and support for to build trust and to make them satisfied with the care provided.
The support worker's role is to enable the individuals to communicate in their preferred way and support them in using it. My role as a support worker is to make sure the individual's communication needs are met in the way they prefer. Also to encourage communication and try different methods of communication to work out the best one for the individual and to enable them to communicate not only in the care/home environment, but also in the outside world, e.g. with members of the public. The environment may affect communication - noise, traffic, crowds, light - too bright or too dark, size of the room, distance from the person you trying to communicate with, eye contact, body language, posture/size of the person, gender.