Cja/304 Effective Communication

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Effective Communication Angela Dean CJA/304 September 15, 2014 2 The process of communication contains four parts. Transmitting an idea is the first step. This is the responsibility of the sender of the message. Sending the idea through a medium is also the sender’s responsibility. This can be written or verbal. Receiving the message is the responsibility of the receiver. Understanding the idea is also the responsibility of the receiver. In communication, listening and hearing can be two different things. A person can hear what is being said without listening to it. Listening means that the receiver of the information processed it the way it was intended. Hearing can just be that the listener heard bits and pieces of the information

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