Cja 304: Effective Communication

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Effective Communication CJA/304 June25, 2013 Effective Communication Communication is a daily necessity that helps people understand the world around them. Without the use of communication, it would be difficult to understand one another and to live. To have knowledge of and completely comprehend what communication is, it’s vital to look at the different tools or concepts that make up communication. This paper will discuss the process of verbal and nonverbal communication while describing the associated components of each. To be an effective communicator, one must learn how to and be able to know the difference between listening and hearing. Further, formal and informal channels of communication within the criminal justice organizations…show more content…
It's a fundamental human need to have your feelings acknowledged, whether or not someone agrees with you” (Hellesvig-Gaskell, K. 2011). With this difference listening and hearing come into play. “Hearing defines only the physical measurement of the sound waves that are transmitted to the ear and into the brain where they are processed into audible information” (Hellesvig-Gaskell, K. 2011). When something is being said, you hear it whether or not you want to hear it. Listening, on the other hand, goes far more beyond than hearing. Listening means that you are paying attention to the words spoken and have the intention of understanding the message conveyed. Consequently, “an active participation in the communication process results in the ability to listen which is grouped into five distinct processes which include; receipt, attendance, ability to understand, initiative to respond, and ability to remember” (Writing Tips,…show more content…
“The criminal justice system includes courts, police, and corrections. The formal channels are the strict procedures defined by the policies of the organization. The informal channels consist of the undocumented sharing of information. Both channels share in the efficiency and inefficiency of information sending and receiving” (Sinclair, 2011). Examples of formal communication channels include procedures, assignments, and various job descriptions. For a police officer, the formal communications are forms of conduct, laws, regulations, and specific job descriptions for their specific field of expertise. As for informal channels, this can include the information shared between the criminal justice professionals that are not documented, like sharing the history of past
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