Understanding behaviours like this, and understanding what causes them, will assist a Public Service and anybody who works within them. This is because they will be able to stop aggressive or troublesome behaviour before it starts. They will also know specific techniques on dealing with it. The Police Service is not the only Public Service that requires this understanding, every other service will require it too. The ambulance and paramedics will need this because some people will get aggressive when the paramedics try and help them, this is because they may be frightened or confused, and knowing these signs will help the service to calm them down and use the best techniques available to them.
The police are there to help by phone, internet or in person. They are there to solve crimes, help the public, and maintain safety and security. The police also have to help individuals within, for example if a person is fearful for their safety, then the police would investigate the matter and reassure them, or if a person has gone missing then the police would do anything in their power to find the missing person. The police are a statutory service because it entitles them in their duties to maintain the safety of the public; they also help to form better communities. The police are required to protect and serve in any dangerous situations and as much as possible.
It is important that every law enforcement officer understand it is their obligation to investigate complaints from community members. It is even more important to know there should be consequences for complaints or misconduct allegations that are found to be true. Law enforcement officers have an obligation to prove to the community they can be trusted and this principle ensures that. In the City and County of San Francisco the Office of Citizen Complaints accepts and conducts investigations regarding these citizen complaints. In addition to these investigations it is important for law enforcement officers to report inappropriate conduct they witness to their supervisor as well.
Within verbal communication, the officer is trying to direct, blame, persuade and solve the problems whereas in nonverbal the officer relies of the written word and body language. As police officers interact with the press to make public announcements, both verbal and nonverbal communication comes into play. The body language, the direction in which an investigation is going, how much information should be given, and being able to listen and answer the questions fielded. In the event the officer fails to execute verbally and nonverbally the message to the press in a proper manner, the world will know because reports will not see it as a mere blunder but will make a great deal out of it. Officers who are given permission to communicate with the press understands the scope of the press desire for information and a cover story so having the right tone, body language, and written material can make communication with the press very enlightening.
Public policing also involves the response to emergency calls through the call system and at times, they must be present in court as the result of citations given for violating a specified law by citizens. If an arrest results, the officer is then required to transport a suspect to a facility where a booking process takes and the officer relinquishes the suspect to the facility’s workers. There can be at times, a great deal of paperwork involved within the roles of public policing because the officer must give an account of the incident. Public policing can be performed on foot, within a patrol car, motorcycle, or even as a mounted police. There are also various
In a situation as this the the accountability of the officer includes maintaining public safety, as well as the offenders, abide by the law in apprehending the offender that put everyone around in danger, that was left to you to uphold, and ensure the reasoning for the pursuit is identifiable to be held up in court. The ramifications include completing all of the above successfully, or being responsible for a possible tragedy. The second part of this assignment requests that we Give an example of a specific situation where accountability for their actions may affect their decision making in enforcing the law. An example officers face that they may take into their accountability when making a decision is: An officer is patrolling the streets and notices that a car swerving irrationally from one side of the road to off the road. He decides to pull the car over under probable cause that something is not right.
The men and woman of law enforcement risk their lives daily to make sure the citizens in their area are safe. There are certain races, ages and times of the day in which an officer is assaulted or killed in the line of duty. In order to get accurate statistics, in-depth research has to be done. In order to design an accurate research on statistics on “Officers Assaulted or Killed in the Line of Duty” you must start with the programs that accurately analyze the individual states that report such activity within their department. Once this information is obtained, than one can determine an approximate national average of officers assaulted or killed in the line of duty.
The differences between hearing and listening; which shows that one must be an active listener in order to properly and effectively communicate with others. Formal and informal channels of communication have different forms of how a message is delivered. Barriers to effective communication that law enforcement professionals encounter on a daily basis which are emotional, physical, semantics, and ineffective listening and strategies to improve those barriers. These strategies include creating peer groups among officers; limit the amount of information being delivered, and choosing words and phrases that are easier to understand. Communication is a very difficult skill to master, but with hard work and improved communications skills training people could learn how to become effective listeners and communicators.
“Impressions of police encounters are influenced by the demeanor as well as the actions of the officer. People pay close attention to the “neutrality of decision making, respectful and polite interpersonal treatment, and … opportunities for input into decisions.” The article from George Thompson, “Phrases Never to Say”, also applies here with Officer Jackson’s use of the phrase “What’s your problems?” which sets up a ‘you vs. me’ battle. “Come here…” - many people fearful of police translate this to mean “I’m in trouble – run or get ready to verbally or physically defend myself”; To others it is an order or demand (ask yourself is there an urgency in having the person come to
In order to be able to maintain good rapport with citizens, and safe, efficient working with criminals, a police officer must be able to handle all situations with a degree of composure that will better ensure that everyone will come out of every situation alive and well. With a good ethical background using personal experiences and training, a police officer may be able to talk someone off a bridge, they may be able to convince a young gang member to turn himself in, or he may be able to squelch a violent man who is beating his wife. Without the ingrained good ethics and character mistakes can be made which could be harmful to a citizen, or to the reputation of the police department. When a reputation is harmed, then no citizen is safe. The police force will lose the respect of the community, and will not be as efficient in handling cases as they