Explain Potential barriers to effective communication within a health and social care environment There are many reasons why interpersonal communication may fail in health and care setting. In many communications, the message may not be received exactly the way the writer intended. It is, therefore, important that the communicator finds feedback to check that their message is clearly understood. When it works well, communication helps establish trusting relationships, ensure information is passed and understood, and enriches people’s lives. But all too often good communication is hampered by barriers.
Issues Affecting Career Counseling Goals Clients from multicultural populations will be facing barriers, making it difficult for both the counselor and the client when attempting to set goals. In order for a counselor to set reachable goals for their clients, he or she must “view clients within the context of their environment, explore whether client problems are connected to oppressive, social, political, or economic conditions, move beyond the traditional models of helping” (Ratts & Santos, 2012, pg. 113). Going beyond what one has learned includes being an advocate for the client. As a client’s advocate, a counselor will be able to recognize how factors regarding the client’s “social, political, economic, and cultural background” (Ratts & Santos, 2012, pg.
• Provides information Services to internal Council employees, as well as external suppliers and businesses in relation to Council services. • Ensures and provides quality service to both internal and external customers. • Receives inquiries from and/or contacts the Councils branch/regional offices to resolve a variety of Council related
You will investigate the differences between a working relationship and a personal relationship, and consider the different working relationships to be encountered in social care settings. The unit examines the importance of adhering to the agreed scope of your job role and provides an understanding of what is meant by agreed ways of working. The importance of full and up-to-date details of these is emphasised in the unit. Partnership working is examined in detail, together with the skills and approaches to support you in resolving conflicts. The unit also examines how and when to access advice and support about working in partnership and the resolution of conflicts.
You are responsible for setting work and development objectives for your team and for monitoring performance and achieving business results. Task 1: Explain why it is important for individual and team objectives to link into overall organisational objectives and, use a practical example to demonstrate how this is achieved. Identify the factors you need to take into account when agreeing objectives for your department or work area and when agreeing objectives with individual team members. Given that objectives link together and often overlap, there is a need to agree individual and collective responsibilities for the part everyone will play in their achievement. Identify how you would organise the agreement of responsibilities with team members and colleagues, using examples where possible, and acknowledge the potential pitfalls when this is not done well.
This duty may seem simple to accomplish but can become quite complex because clients are just as diverse as their needs. Case managers must approach each case with the understanding that diverse groups require strategic planning to serve the multiple needs of various clients. This paper will describe case managers and the role they play with clients of substance abuse, the homeless and the elderly population. Each play a different yet distinctive role yet they have a shared objective, which is to assist those in need. Population Reviewed Case managers in the field of treating substance abuse clients has principals to go by that will meet the needs of the clients.
1. Be able to address the range of communication requirements in own role 1.2 Explain how to support effective communication within own job role Within my job role as a Deputy Manager of a residential care home it is important to have good communication skills to develop positive relationships and share information with people using services. This will include clients, client’s families, colleagues, social worker, GP’s, District Nurses and other Health Care Professionals and so on. Within my job role I use several different forms of communication. I would use my interpersonal skills to enable me to interact with another person, allowing me to communicate successfully with them.
The service users that we support often have appearances and behaviours that make them appear different from the 'general public'. Low motivation, lack of self esteem, high medication and side effects and their personal perceptions mean that their appearance is often unkempt. This often makes them a target for discrimination when out in the community. When accompanying service users out in the community staff are aware and are reminded of this factor and are told to monitor for signs of discrimination. The service user support plan will detail what to do if there are early signs of distress when out and gives clear actions to avoid escalation of symptoms if this is the case.
Because of these factors many people with disabilities are forced to be dependent on others for assistance when they could have normally been independent. Some people with disabilities may encounter a hard time when trying to find work. Often offices and building are not set up to accommodate those with a
Cu2941 use and develop systems that promote communication 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role In my role as deputy manager and clinical nurse lead I am required to communicate with individuals and groups of people, whether they are the people that I manage directly, senior managers, external agencies, residents or their families. I will do this through several methods including face to face meetings, training, networking, undertaking assessments and planning care plans. I need to use a range of skills to enable my communication to be successful. Listen Disseminate information Deliver information Provide and receive feedback Use questioning to clarify Take written notes Formulate responses Negotiate, debate, and compromise Make decisions Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance.