Assignment 301 Principles of communication in adult social care settings Task A Question and Answers Ai Identify four different reasons why people communicate. Express an idea; to ask questions and receive an answer; socialise with people around us; to support others. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals Colleagues communicate to build good relationships, to make sure we hand over information, to prevent misunderstanding or mistakes happening. b) Individuals using the service and their carers For the service users to participate in activities, to build good professional relationships. Aiii Identify three ways of finding out the communication and language needs of an individual.
NVQ LEVEL 2 , UNIT PWSC 21, PRINCIPLES OF COMMUNICATION IN ADULT SOCIAL CARE SETTINGS. 1.1, There are many different reasons why people communicate, some of the main reasons are to express our needs, feelings and emotions. We communicate in order to establish and maintain relationships with others, to give and receive information and instruction, to understand and to be understood, to share knowledge, to give encouragement and to show others that they are valued. 1.2 Effective communication is essential in making sure that all aspects of working in adult social care settings run smoothly and efficiently. Being able to communicate with a service user so that you can understand their needs and that they understand you is very important to ensure proper is being provided and that freedom of choice is being promoted.
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker and therefore communicate the needs that individual requires. Good communication amongst staff encourages a better working relationship and ensures all tasks are completed to a high standard. Good communication between staff members is important to ensure problems are picked up and solved quickly. Such as an elderly service user having a preference to a bath rather than shower, the service user can then communicate this information effectively to staff and pass this information on to their colleagues.
Explain how effective communication affects all aspects of working in adult social care settings. Communication is a vital factor when working in adult care, as it allows the needs and wishes of service users to be fully understood by staff members to ensure they have a fulfilled life. It also ensures low risk of any misunderstandings between staff members when discussing important matters so that everyone is in understanding. Explain why it is important to observe an individual’s reactions when communicating with them. It is important to see a person’s reaction when communicating, as it can give you evidence of their understanding.
1.2 EXPLAIN HOW COMMUNICATION AFFECTS RELATIONSHIPS IN AN ADULT SOCIAL CARE SETTING When we look at communication in social care and what it affects, we probably need to look in 2 areas. The first is the people we support and the communication we share with them, if we consider are job role it is vital communication is clear and made simple on many occasions because this can help establish trust and confidence from those we support, it helps individuals understand what is happening and their need to be understood. The second area is those we work with, using effective communication is important so that continual needs are supported and that we keep a clear idea of what has happened and what we need to do. The passing of information can only be done through communication. We keep a recorded trail of communication in many areas of social care, but even the communication that is not recorded is vital to be clear and understood.
Principles of communication in adult social care settings 1.Understand why effective communication is important in adult social care settings. 1.1 Identify the different reasons people communicate. People communicate to make new relationships. In health and social care settings these relationships may be with service users, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression.
This level of communication is important to support the building of a positive relationship with their care worker and myself. I would use formal positive communication when communicating with social workers and other professionals, again this communication ensures the positive relationship building between all parties, ensuring confidentiality at all times. 1.3 Analyse the barriers and challenges to communication within
TC 10, 1.2 How does communications affects relationships in adult Social Care setting (Give two examples and explain) Communication with service users is allowing us to develop positive relationships with service users and their families and friends. An affective communication will make us understand and meet their needs. Sharing informations with other people using the services and other professionals is vital for those working in health and social care. TC 10, 2.4 Explain why is important to observe and respond to an individual's reaction when communicating with them. Most of the times the non verbal messages are very important and can tell us a lot more than the person in front of us is actually saying.
CU303P/CT303 – Principles of Communication in Adult Social Care Settings Johanna Turner – Quarry Mount – Relief Activity Co-coordinator / Care Assistant Communication is VITAL in a healthcare and social care setting. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible care. Providing care to a patient is next to impossible if the patient's needs cannot be clearly stated. Communication eases anxiety of the patient, eliminates more possibilities for mistakes, and lets each party know what is expected of them. |Learning outcomes |Assessment Criteria |Answers | |1.Understand why communication is |Identify different reasons why |People communicate for different reasons which may include:- | |important in adult and social care |people communicate | | |settings | |expressing and sharing ideas, feelings, needs, wishes, individual preferences | | | |portray emotions, pain, opinions | | |