You have to treat everyone equally while still taking into account the individual needs of the audience. Moving and appearance This is the way you walk and it’s the way you present yourself. For e.g. if you have your back turned and your talking this could bore the audience because they can’t understand what you are saying and the words aren’t sinking in. Where as if you’re facing the audience and speaking with a clear voice this is presenting yourself well and this is called appearance.
When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
This will involve me to not sound threatening to Bill by being warm and kind without sounding like I am pretending to this way. Being thoughtful, validate his feelings, give up information about myself so he will know that I identify with him and that I do not have a machine type personality. Finally, I will need to manage expectations. Regardless of the situation, whether it is an altruistic intention or not, there is an agenda. The individuals in life that are able to either mask their agenda or shift the agenda to something altruistic will have great success at building
This is the ability to be you without pretence or façade. This is also called genuineness; it is the most important attribute in counselling according to Rogers, in this the counsellor is keen to allow the client to experience them as they really are, the therapist being authentic. Unconditional Positive Regard: (UPR) this is a non-judgemental, Respecting and accepting the other person as they are, Rogers believed that for people to grow and fulfil their potential it is important that they are valued as themselves. The counsellor has a genuine regard for the client, they may not approve of some of the client’s actions, but the therapist does approve of the client. The therapist needs an attitude of “I’ll accept you as you are.” The therapist must always maintain a positive attitude to the client at all times.
If you suspect abuse or neglect, be forthright about the issue. Many older adults will feel a sense of relief rather than anger. On some
Another approach would be to let the individual know that other people have had the same problem and its nothing to be ashamed or frightened of, some older people may feel they are being a burden and not want to bother anyone, it is important for them to know this isnt the case. Be sincere, smile hold the individuals hand if they are scared. 1.3 Below is an outline of the agreed ways of working to alleviate pain and minimise discomfort. Pain awareness, you should be alert to the possibility of pain and discomfort in older people and that older people are often reluctant to report the pain as they dont want to be a burden to anyone or may be afraid to tell anyone. Pain enquiry, it is impotant to enquire about pain it is helpful if you use alternative words like where are you sore?
There is not a specific step by step process where you fill out a piece of paper and the discrimination evaporates. What is important to remember is that the model for adults social care is based on the needs of the individual matched with the services that will most closely meet those needs. The care is patient centred, but team driven. Education is probably the best weapon to have in cases of discrimination in addition to sharing information with the team to find a solution to the problem causing
It is easy to imagine how a young person’s needs and wishes might be lost when so many people are responsible for fulfilling the parental role. It is essential that the young person’s opinions are respected by the supporting adults and that their views are expressed and taken into account regardless of age. It is also important that you are able to facilitate the communication of the service users wants, needs and wishes to other professionals within the care setting. Communication is not just about the words that you use but also your manner of speaking, body language and above all the effectiveness with which you listen. To communicate effectively you need to take account of culture and context, for example when English is an additional language.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
Professionals will combined their skills and experience to meet the holistic needs of an individual, although for this to work well good communication and understanding of each different agency is needed. This prevents abuse as it is allowing several agencies to work together closely so it is all of their responsibility to pick up on if the individuals needs are not being met or if abuse is happening. Working in partnership with adults using services, families and informal carers Working in partnership with adults using services, families and informal carers encourages more trust and empowerment of people using the service as they are likely to feel more confident talking about their worries fear and abuse. The equality should encourage the growth of self esteem, self confidence and the strength to stop accepting abusive situations or behaviour as normal. Working in partnership with adults using services, families and informal carers also ensures an agreed approach that all involved are aware and so it can be monitored from more than one person which allows more than one point of view.