Stratergic Quality and Systems Management

4394 Words18 Pages
Executive Summary The focus of these efforts was fold; firstly, concentrating on capturing the high quality opportunities from and within HSBC’s increasingly distinctive international network and diversified business model; and, secondly, improving management and control through eliminating or restructuring businesses with higher inherent risk characteristics. The combination of HSBC’s commitment to implementing Global Standards, addressing regulatory changes and managing increased capital discipline has driven a fundamental review of all aspects of its business. Implementation on existing process improvements and the a evaluation the failure of the implementation was highlighted as lack of feasibility and IT support can be highlight. Table of Illustrations Figure 4. 1: Improvement opportunities Areas 7 Figure 4. 2: Gap Analysis 11 Table 4. 1: Implication of planned strategic quality change in HSBC 12 Table of Contents Acknowledgement i Executive Summary ii Table of Illustrations iii 1.0 Introduction 1 2.0 Importance of effective operation management and Quality Management 2 3.0 Evaluating success of existing Operational Management processes at HSBC 5 4.0 Evaluating success of existing Quality Management processes at HSBC 7 4.1 Improvement opportunities in HSBC 7 4.2 Support business process in a strategic quality change. 9 4.3Implication of planned strategic quality change in HSBC 11 4.4 System to monitor 13 4.5 Embed Quality culture 13 5.0 Implementation process and experience 15 5.1 Outcome of the change effort and recommended areas for improvement to a strategic quality change 15 6.0 Conclusion 17 7.0 Reference 18 1.0 Introduction Among hundreds of banks in the world today Bankers Almanac ranked Hongkong and shanghai banking corporation (HSBC) as the 14th

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