Shuworld Decision Analysis

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Western Governor’s University Class: Decision Analysis Task Two April 16, 2011 To: Cynthia Crowninshield, Alistair Wu, and other Shuzworld management From: Operations Consultant, Jessica Rogers Re: Recommendations for specified jobs using QA and decision analysis tools This memo is in reference to developing distribution patterns that meets the availability and demand constraints and minimizes total shipping costs at Shuworld using the appropriate decision analysis tool. I will also outline an analysis of the reliability of the computer-driven shoe machines process in the Shuworld Shainghai plant and recommend way s to increase the reliability of the system utilizing the appropriate decision analysis tool. Furthermore, I will provide the optimum number of shoelaces to order for the Shuworld factory when considering appropriate cost balancing utilizing the appropriate decision analysis tool and finally, the memo will compare and contrast the characteristics of the waiting-line model by determining and recommending the number of cashiers Shuworld should employ. Before the production increase at the Shanghai…show more content…
Using the M/M/1 and M/M/2 decision analysis tool for waiting lines I was able to find what Ms. Crowninshield needed in reference to a single server (one cashier). Please view the diagram below and you will find that when single server tool (M/M/1) is used the arrival rate is 6, service rate is 12, and the number of servers are 1. In the second diagram I was able to use the M/M2 to compare the characteristics and found that the arrival rate is 6, service rate 12, and the number of servers is 2. Characteristics of the waiting line system are: arrival, waiting-line, service and performance. These four measurements were taken into consideration when deciding to staff the store

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