Manage and Lead People and Activities Within the Office Environment

1198 Words5 Pages
Office management | Assessment Outcome 1 | Manage and Lead People and Activities within the office environment | | | | Contents 1 Terms of reference 2 2 Procedure 3 3 Findings 4 3.1 Levels of decision making 4 3.1.1 Strategic 4 3.1.2 Operational 4 3.2 Role of the office manager 4 3.3 Financial planning and budgetary control 6 3.3.1 The purpose of financial planning and budgetary control 6 3.4 Effective delegation 7 3.4.1 What is delegation 7 3.4.2 The delegation process 7 3.4.3 Benefits of effective delegation. 7 3.4.4 Barriers to effective delegation 7 3.5 Leadership models 8 3.5.1 Authoritarian model 8 3.5.2 Democratic model 8 4 Conclusion 9 Terms of reference As office manager I have been asked to evaluate the complexity of strategic and operational levels of decision. I will then analyse the role of the office supervisor in the operational planning process. I will then describe the process of financial planning and budgetary control in managing and leading within the office environment. I will then explain the delegation process as well as two benefits and two barriers to achieving effective delegation. I will also evaluate two leadership models adopted by the Office Manager and determine their effectiveness in relation to employee motivation, operational goals, and organisational efficiency. Procedure Findings Levels of decision making Strategic Strategic decisions are long term, outward focused decisions that are made at high levels in an organisation. They are long-term overall objectives of the Classic Interiors. These decisions are non-routine high cost and highly unstructured decisions which are likely to be taken after significant planning or research has been done and tends to relate to the activities of the organisation for several years ahead. They are high risk
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