Globalization in the Hospitality Industry

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GLOBALIZATION IN THE HOSPITALITY INDUSTRY Dominic Frink This research paper provides an overview of globalization in general and the challenges of globalization. Globalization and those factors that cause globalization and how globalization applies to the hospitality industry are also addressed. How globalization will affect the hospitality industry is a major concern of this paper as there are advantages and disadvantages pertaining to globalization. This overview also takes a look at the economic component of globalization in the hospitality industry. When focusing on globalization in the hospitality industry you have to focus on the cost of globalization and how the hospitality industry will adapt to these and other aspects of globalization. Keywords: Globalization, hospitality industry, guest services, human resource management, tourism. INTRODUCTION People are always trying to get away from the hustle and bustle of life and escape reality by going to a vacation spot. When you want to vacation you want to get away from home. Most vacation spots are not where you live and you generally have to travel to reach them. Because of this you need a place to stay, food to eat, and a way to reach the destination and a way to get around once your arrive. This is where the hospitality industry comes into play. This is why one of the main goals of the hospitality industry is to provide guest satisfaction. In order to survive, the hospitality industry focuses on great ------------------------------------------------- ------------------------------------------------- Dominic Frink ------------------------------------------------- Undergraduate Senior ------------------------------------------------- HRM Department ------------------------------------------------- University of Maryland Eastern Shores

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