First International Bank

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FIRST INTERNATIONAL BANK This case is about a major high street bank which is First International Bank. First International Bank employs over 5000 people. There are five major activities of the bank. 1. Operations that includes processing of transactions and documentation. 2. Administration that includes day to day management of customer accounts, dealing with enquiries, etc. 3. Personnel that includes recruitment, selection and staff development. 4. Computing that includes running and coordinating programs on main computer hardware. 5. Information Technology that includes development and maintenance of bank’s software. These are termed as directories in the case. Each of these five directories contains a number of subunits (i.e. departments). There is an international department which is part of the administration directorate. It processes all international transactions. The work of the department is divided into sections. These sections were the business and personal processing sections, accounting and funds management & reconciliation. These sections were subdivided into ‘in’ & ‘out’ payments. This case depicts the various organizational processes, structures and people involved in a decision to introduce and implement a new technology in the international department of the bank in order to improve the efficiency and productivity of the department. The international department was incurring losses because it was unable to get control of its currency position and cash sales. At the very lowest clerical level, the employees were carrying out very limited number of repetitive tasks with little or no newness in the manner in which the tasks were carried out. The whole department was working under manual system and the bank was suffering from inefficiency. The book keeping done by clerks under manual system called brain centre was not reliable as manual

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