The evidence that supports my answer can be found on page 4 under the Strategy section of the 10-K submission which states: “we provide strategic direction to, and coordination of, the FedEx portfolio of companies. We intend to continue to leverage and extend one of our greatest assets, the FedEx brand, and to provide our customers with convenient, seamless access to our entire portfolio of integrated business solutions. We are pursuing a number of initiatives to continue to enhance the FedEx customer experience, including improving the capabilities of our sales professionals.” 2- What are FedEx’s four main business segments? Provide two examples of traceable fixed costs for each of FedEx’s four business segments. Provide two examples of common costs that are not traceable to the four business segments.
* (1) Duplicate paychecks might be issued. * (2) The wrong hourly rate could be used to calculate gross pay. * (3) Employees might be paid for hours they did not work. * (4) Payroll checks might not be distributed to the appropriate employees. * c. The purpose of segregating the duties of hiring personnel and distributing payroll checks is to separate the * (1) human resource function from the controllership function.
What must a company excel at? What value addition our customers expect from us? How much value a company generates for its shareholders? How a company can improve and innovate? For further elaboration following elements are used in the balanced scorecard: Financial Perspective Internal Processes Learning and Growth Customer Perspective Strategy Map for Ashton Graduate School: The strategy map specifically provides the information about the strategic direction towards the objectives that are more significant for all the employees of the company to act on it accordingly.
STANDARD PROCEDURE FdL Bumper Exchange, Inc. J-802 Customer Service Supervisor Job Description Rev. 0 9/17/08 Page 1 of 9 1.0 SUMMARY The Customer Service Supervisor (CSS) assists the Chief Service Officer (CSO) and the Leadership Team in their responsibility to guard the mission, vision, and values of Fond du Lac Bumper Exchange, Inc. (FdLBEX) while meeting the financial goals necessary to keep the Company strong. The primary role of the CSS is to lead the Customer Service Staff in building successful and long-term relationships with our customers. The CSS makes significant organizational impact by: • Providing leadership to the Customer Service Staff (Inside & Outside Sales). • Developing a competent and motivated team which
Investment Comparison: CSG Ssytems International Inc. vs. Amdocs Limited Investment Analysis of CSG Systems International vs. Amdocs Limited Here at the firm of Barthelus & Barthelus, we pride our organization in providing our customers with complete and detailed information that would allow them to make wise decisions regarding their future investments in other companies. As a representative of my firm, it is my responsibility to compile stock market analysis of companies in order to be presented as potential investment opportunities for our clients and their financial needs. The purpose of this document is to present to our client, Hammond International, a comparison of financial standings between CSG Systems International Inc. (CSGS) and Amdocs Limited (DOX). This comparison will detail the history of the companies, the products or services that they offer their customers, who their major customers are, who their major suppliers are, and how the organization is ran. The report will also include Current news events, stock trends and a synopsis of each company will help our client in determining which company best suits their investing needs.
Using what you've learned from the interview and your research, analyze the customer service environment at this company. How can customer service be improved? What are your recommendations to this company based on what you've learned? One of the major characteristics of a retailing business is direct contact with the ultimate consumers. There are so many factors that make retailing business a success.
FedEx Motivational Profile This paper will be discussing the motivational strategies of a successful, cutting-edge corporation such as the FedEx Corporation. The topics the paper will explore includes the background of the industry, corporate culture and management, motivational strategies in use to motivate employees and an analysis discussing what makes working for FedEx a positive experience for its employees. What is the essence of its approach to motivation and how does it combine the use of various motivational techniques to be successful. Industry Background FedEx is the industry leader is expeditious, worldwide air and ground delivery with an increased focus on office tools and customer service. This reputation has earned and developed over the past 25 years of service.
Consider the following: • What kinds of accounting, audit, and tax services does the firm provide? • Who is their target market(s) by industry and company? • Why would prospective clients give serious consideration to have KSM handle their accounting, audit and tax services? 3. Working in an ever changing accounting, audit and tax environment that is driven by change and strict regulatory adherence, how does the managing partner (David Resnick): • Ensure strict employee compliance to federal and state regulation and the company’s high ethical standards?
The board of directors is responsible for overseeing and exercising corporate powers and certifying the company’s business affairs while managing the goals and objectives for long-term interests of the shareholders. Organizational Annual Report and SEC Filing The SEC requires publically traded companies to file annual financial reports, and these reports are open to the public. Investors are interested in these reports because it helps in determining the financial health of a company. As a means for providing guidelines, principles, and objectives for the financial markets in the United States, the Sarbanes-Oxley Act of 2002 enhances the SEC’s roles for reforming corporate accountability. This also includes establishing a private-sector regulator to oversee the auditing profession to combat accounting fraud, and enhancing financial disclosures.
The company’s human resource management strategy focuses on ways that enhance leadership, build teamwork culture and establishment of improved stakeholder relationships. According to Liker (7), the Toyota Way and the Toyota Production System define the company’s management style and the uniqueness that differentiates the giant automaker from competitors. The human resource management framework at Toyota revolves around integration of employees with the organizational values and goals at all levels. The integration strategy involves creation of semi-permanent working teams dedicated to the achievement of the organization’s specific goals. The human resource management believes in careful induction of all workers with the organization’s culture regardless of their location or area of operations.